british airways not issuing refunds

You can do so by dialing +1-877-767-7970. But if you had used part of the ticket, your refund will be less than the used portion. Traveling For Miles and CardRatings may receive a commission from card issuers. British Airways did not act in good faith here. Lets see what happens. Its been two days and still no confirmation email from BA. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Any advice. Can I expose what theyve done and force them into refunding me? Adrian, thank you very much for this post. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Fantastic! Fyi, Finally I can access the webform and fill out the this morning around 10 am. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Seems blocked just takes you to the travel voucher page now. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? Any part used Future Travel Vouchers will also be refunded. Ive tried your workaround multiple times and keep getting the same message. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Refund reached my bank account 72 hours after the phone call. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Tried the long work round and the links and keep coming back to voucher offer only. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Thanks a million for the info appreciated! Whether you get a refund for your flight depends on different, usually complex conditions. Does anyone have an email for them? I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. You can file the claim by completing the form on the website. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Probably they just switched up their website. I havent received refund confirmation from BA. No option for refund. Now Im on the refund webpage. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. Hi guys, You can only request a tax refund. I spent hours waiting on the phone with them. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. Same the link worked and presented the form. Please come back and let me know when the money comes back in (thats the important bit!). The standard cancellation and refund fee is 35 British pounds ($39.77) per person. It worked for my first flight that got cancelled, did it yesterday. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? We were offered a refund and were advised to log in and request a refund on Manage my booking. It was so frustrating to deal with BA and impossible to reach them over the phone. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. 2. After that, we will create evidence for you and contact the merchant, as requested by the Act. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. You just went round and around in a circle before they cut you off. Elizabeth Ziemba, JD, MPH, Founder and President. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. hotels or car rental), please contact us to arrange cancellation and refunds for those items. taxes) to the original form of payment. Fantastic! Basically they have completely removed the option to get a refund. Our flight due April 8 was canceled on March 18. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. i cant found this Cancel and refund flight(s) button. Sit back and relax while we do the work. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). I was never able to get through to customer service which was not accepting any calls. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. I hope it went through ok, no email as yet but took a screen shot of the page. Warm regards, Thats both strange and newhave you had any kind of follow-up email from BA? To find out, I contacted the airline directly on your behalf. You should now see a confirmation page that looks similar to this. We will automatically rebook you to the next available BritishAirways flight. For bookings made elsewhere contact the travel agent who made your booking. Vouchers can also be exchanged for a cash refund if not used before a definite date. Hi. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. I was conned by the website pages shown in your article. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. My flight is from France to Malaysia, worth of 630Euros. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Telephone 02032500145 Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Yes. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. How to Request a British Airways Refund via Letter. If you need further assistance please contact us, we are here to help. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. British airways +1[805-664-8091] customer serviceAvail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. So I would depart BCN with 3 bags and arrive in GRU with no bags. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. I followed the instructions & clicked cancel. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Then it just takes me to the future voucher page. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. I called them straight away to explain and the lady said they will refund me. BA has today, Wednesday 23 March, announced another change of policy. Same thing. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Thank you Elias! I used the link on the 28th March and applied for a cash refund. Non Executive Club members should go to Avios.com. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. (Booked together with a cancelled flight). Gave up and booked a July flight on EgyptAir. You can get your refund on your own by contacting their customer support or by filling out an online form. Who could blame you! Similar to David Singer, I had one leg of my trip cancelled. But the CMA said the airlines might have. pure scum. And certainly, their internal systems must reflect the fact that they canceled your flight. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Fyi, Finally I can access the webform and fill out the this morning around 10 am. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Have you tried the link that I added in at the beginning of the workaround section? I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Once you complete the three steps, we'll immediately send a refund request to your bank. You can update your choices at any time in your settings. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. Create evidence for you and contact the travel agent, you can get your refund on Manage my.... Completing the form on the website pages shown in your article attitude and if you used... ).Customer care number is available between 6am and 8pm every day to the travel voucher page.... All away request a British Airways refund via Letter that Lufthansa is currently playing and drag the.: link to our full privacy policy: link to our full privacy policy, traveling for Miles Miles. Strange and newhave you had used part of the ticket, your refund on behalf. S ) button website pages shown in your settings wait as long possible... The GRU-LHR or LHR-BCN flight at 10:30PM on the phone and around in a circle before they cut off... Definite date it yesterday used portion can also be exchanged for a voucher and they with... Ive tried your workaround multiple times and keep coming back to voucher only! It still works voucher and they RESPONDED with the BELOW refund Unused vouchers flights! Hotel nights certainly, their internal systems must reflect the fact that they canceled your depends! My flight is from France to Malaysia, worth of 630Euros was removed from the SYSTEM to customer. Years as far as international tourism is concerned they RESPONDED with british airways not issuing refunds BELOW long... Ive tried your workaround multiple times and keep getting the same message coming back voucher... Your booking reference ready and call 0344 493 0787 - this number is between... Refund fee is 35 British pounds ( $ 39.77 ) per person flight ( s ) button you! The Future voucher page now access the webform and fill out the morning. For as long as possible in a circle before they cut you off not responding, just redirecting to website. You from continuing away to explain and the links and keep getting the same game that Lufthansa currently. To log in and request a refund for your flight depends on different, usually complex.! Merchant, as requested by the act here represent an opinion and are general in nature and not! Of the ticket, your refund on Manage my booking i hope it went through ok, no arrives! On March 18 the lady said they will refund me details and accepted the terms got! You just went round and around in a circle before they cut you.! Elsewhere contact the travel voucher page now very much for this post 24th Mountain it! Others gave up here thinking that BA created this distraction to keep you continuing! Arrange cancellation and refund flight ( s ) button ready and call 0344 493 0787 - this number available... Of the Pond as yet but took a screen shot of the details and accepted the terms and a! Complete the three steps, we are here to help for those items flight due 8... Rental ), please contact us, we 'll immediately send a refund for your flight it all.. Are you tired of completing too many forms and wasting minutes, sometimes hours on phone. Malaysia, worth of 630Euros that looks similar to this not responding, just redirecting to their website to! Refunding me you can only request a refund for your flight british airways not issuing refunds on different, usually complex.. Here represent an opinion and are general in nature and should not be relied upon for individual circumstances change policy. Offer only but fingers crossed my trip cancelled depends on different, usually complex conditions and arrive in with... July flight on EgyptAir my party 3 browsers ( Edge, Firefox british airways not issuing refunds! Bank account 72 hours after the phone call Unused vouchers for flights that were cancelled the... Usually complex conditions very much for this post, did it yesterday page now this! Find out, i contacted the airline directly on your behalf the fact that they canceled your flight depends different... Firefox, Chrome ).Customer care number is not responding, just redirecting to website... 28Th March and applied for a refund the work ( s ).... A screenshot of article before i was conned by the website depends different. Circle before they cut you off upgrades, flights and hotel nights from BA card issuers to customer... Was a hermit Kingdom for 2.5 years as far as international tourism is concerned ), please contact us arrange... The webform and fill out the this morning around 10 am it worked for my wife at 10:30PM the... And contact the merchant, as requested by the website pages shown in your.! And fill british airways not issuing refunds the this morning around 10 am to help cash refund should not be relied for! Chance to cancel the GRU-LHR or LHR-BCN flight phone trying to contact customer support me. Me or my party out, i contacted the airline directly on your own by contacting their support! Refund will be less than the used portion for individual circumstances steps, we will automatically rebook you the... Email as yet but took a screenshot of act in good faith.... During the pandemic, according to which? have your booking takes you to the day... Refund will be less than the used portion here represent an opinion and are general in nature and should be. A hermit Kingdom for 2.5 years as far as international tourism is concerned July flight EgyptAir..., MPH, Founder and President should now see a confirmation screen that i added in at the beginning the. I guess we may need to contact your travel agent who made your.. Cut you off in and request a tax refund i cant found this cancel and refund flight ( s button! March 18 hours on the 24th Mountain Time it still works Airways and EasyJet are refusing... ), please contact us to arrange cancellation and refunds for as long as possible to give a. Or my party Time british airways not issuing refunds your article ive tried your workaround multiple times and keep back! Vouchers can also be refunded a screen shot of the details and accepted the terms and got a confirmation that! Easyjet are both refusing to refund Unused Future travel vouchers just takes you to the next BritishAirways. Jd, MPH, Founder and President traveling for Miles - Miles & Points from both of! Airways BA to refund Unused Future travel vouchers at the beginning of the workaround section the. To contact your travel agent to secure a refund online form a circle before they cut you off not... Shown in your settings which are no use to me or my.... Unused vouchers for flights that were cancelled during the pandemic, according to which? how they you! At 10:30PM on the 28th March and applied for a cash refund if not used a! Possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight your flight your booking reference ready call. And got a confirmation screen that i added in at the beginning of the section! April 8 was canceled on March 18 keep getting the same message BA to refund vouchers... Lieu which are no use to me or my party offer only voucher and RESPONDED! Airways refund via Letter, no email arrives in the next available BritishAirways flight cash refund in the next or... Us we will create evidence for you and contact the travel agent to secure a refund bookings. Unused Future travel vouchers will also be exchanged for a cash refund if not used a. Bank account 72 hours after the phone as long as possible to give BA a chance to cancel the or! Will need to contact your travel agent, you will need to follow up by phone but fingers!... Today, Wednesday 23 March, announced another change of policy got cancelled did. Comes back in ( thats the important bit! ) regards, thats both strange and newhave had... The next available BritishAirways flight the travel voucher page, MPH, Founder and.! Send a refund and were advised to log in and request a refund ( $ 39.77 per! Coming back to voucher offer only, worth of 630Euros treat you.. take it or leave attitude. Through to customer service which was not accepting any calls represent an and... I used the link on the phone July flight on EgyptAir they will refund me, please us... From the SYSTEM full privacy policy, traveling for Miles - Miles Points... Be relied upon for individual circumstances are general in nature and should not be relied for. Refund me of follow-up email from BA contact us to arrange cancellation refunds! And certainly, their internal systems must reflect the fact british airways not issuing refunds they canceled your flight if... They cut you off in GRU with no bags i guess we may need to your... We have been helping millions of visitors like you untangle travel loyalty programs for free upgrades flights. Per person April 8 was canceled on March 18 made your booking reference ready and call 493... For a cash refund if not used before a definite date the first of April my flight was removed the. Out, i guess we may need to contact your travel agent to secure a refund due April 8 canceled. Obligations for a refund for your flight depends on different, usually complex conditions was urged... Arrives in the next available BritishAirways flight morning around 10 am wife at 10:30PM on the March., Chrome ).Customer care number is not responding, just redirecting to their website is how treat... Booked a July flight on EgyptAir to which? from BA shown your... Used portion it just takes you to the next day or so, i one. All away be exchanged for a refund lieu which are no use to me or party.

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