I quit 2 weeks ago! I absolutely loved Times Square and being transferred to a different store gave me the perspective that yes some managers don't know how to treat others with respect and that some managers will look down on you and treat you like trash. The second thing I hated about my job were the managers. So she was crying that she'd be missing her rent, and was already behind on bills. I have a friend that interviewed with them and she was asked "what type of clothes she wears, and this was for a HR position". Forever 21 Employee Reviews Review this company. U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) recommended fines in excess of $100,000 for three different retail locations in Northern New Jersey and Manhattan in New York City for "serious safety hazards", for which they had been cited since 2010. While I agree that it's ### what these managers did to you - I would have done the same things you did - I think it's unfair of some people to say that Forever 21, as a company, is horrible to work for. Tifany Patterson filed a class action lawsuit alleging Forever 21s website terms and conditions contain illegal provisions that violate consumers legal rights. So I totally agree with everything that is being said. Especially for a corporate position where she'd most likely be working in an office, or in a store and not on the sales floor. None of the information on this page has been provided or approved by Forever 21. This comment was posted by a verified customer. I know I sure won't. Really?! The manager is easy to talk to need the employee needs to talk to them about the scheduling. Get your head out of the dark and quit attacking others because, heaven forbid, they complain about the fact that they're being mistreated. The most common ethnicity at Forever 21 is White (53%). @gradstudent- I have received the scholarship that you kept applying for, and I am not chinese. YOU ARE GETTING PAID FOR IT. Forever 21 claimed that C Luce and Cornerstone Apparel, along with a number of other unspecified parties, copied one of their original creations. Fashion & Shopping. AND D.M. Terrible. The staff at Forever 21 come from unusually diverse demographic backgrounds. Kellman paid $14.46 for a pair of shorts but received $14.45 when she returned the shorts back to Forever 21. I started working there in August 2010 as a Sales Associate, and today was my last day there (I'm taking a trip to Europe with my family soon and then going off to college). The national average salary for a Forever 21 employee in the United States is $31,438 per year. I never got an orientation book. . If that isn't good customer service then i dont know what is. I was earning 13 an hour and was hired as a visual and then told i was a sales associatesorry, ididnt bust my [censor] and get 2 fashion degrees to do "Go Bax" all day. Location. The handbook? They hand you back the clothes that they don't want all in one giant pile, while leaving a million hangers in their fitting room. This is the Forever 21 company profile. this is my first job and i've learned a lot while being here when it comes to the retail business, it has been a great place to start off for my first job. ! Since I got hired on that, they told me and others that we got paid for those days we worked and give us that money the next week. They are seeking help from United for Respect, an organization made up of retail workers, to provide a platform and resources for current and former retail employees to voice their concerns, demand worker protections and severance pay packages. when you say you cant (because god forbid you have priorities and a life outside of slavework 21) they get mad and hang up on you. Congressman Jesus Garcia at the roundtable with retail workers, November 2019. You have to be 18 years old to work at Forever 21, and all employees must have a high school diploma. Was this review helpful? Just because you don't get paid the big bucks, or are even part time doesn't mean you aren't GETTING PAID to do what you're clearly suppose to be doing. Forever 21s policy requires employees to submit to bag checks before clocking out. The anonymous poster who said they don't have to send your final check for 2 weeks, or pay you OT unless you work 40 hours per week, is totally wrong if she is talking about CA. But at Forever 21, shifts were at least 9 hours long on the weekends, plus the time we spent cleaning the store after closing. Thats why im going to college to make something out of myself and to get away from Forever 21. The first time April Jackson and her co-workers at a Skokie, Illinois, location heard the news that Forever 21 was filing for Chapter 11 was through the news. Entry Level Employee 4 months ago Overall Experience Report Fitting room is a terrible place, as you have to deal with cranky people and clean up unintelligent customers' messes. Help other job seekers by rating Forever 21. Resolved. Employees in the top 10 percent can make over $67,000 per year, while employees at the bottom 10 percent earn less than $14,000 per year. The day for orientation came, and the manager who was doing it was 30 minutes late . The last answer was the last one I got, and I wanted to ask, "Why the hell didn't you guys tell me that the FIRST time?". I like merchandising but we had to completely flip the store around almost every week which is tiring. Would have been nice if I had gotten one. The forever 21 stores in El Paso Texas are poorly managed. This will surely increase the credibility of your complaint. Forever 21 Reviews 110 reviews Excellent 27 Very Good 28 Average 36 Poor 14 Terrible 5 All Categories Pretty boring experience, the clothes are average but the staff is generally really nice. Do Not Sell or Share My Personal Information. The lawsuit also contains claims of stealing from Autodesk and Corel. The image has been published in Rolling Stone, Vanity Fair, and the New York Times. It is reported that the brand has embroiled in more than 50 lawsuits involving celebrities, luxury brands, union groups, its own employees and independent designers. Working at Forever 21: Employee Reviews | Indeed.com Sale associate Sale associate (Former Employee) - Singapore - October 29, 2013 Working in forever 21 was once really a very happi job.but i resigned due to some prob.n is back.everything changed,seniors left,management become suck as new staffs is not working. You can't compair the company based on your store's review. You're asking me if I'm going to my next shift? The complaint also asked for unspecified financial damages. Share your photos and videos with others to prove the truth of your words. I use to work for shoprite and I would get paid every week and my pay check would be 10x more than Forever 21s paycheck and I get paid at forever 21 every 2 weeks that pretty sad. Gwens reps claim that Forever 21 is marketing, promoting, and selling products featuring a design virtually indistinguishable from Harajukus signature heart/box logo.. Forever 21 employees are most likely to be members of the Democratic Party. Their clothes are all ridiculously overstocked to the point that you cannot even put back some of the clothes because its so stuffed the hangers are falling off and you can't fit anything else. Forever 21 Employee Reviews Review this company Job Title All Location All Ratings by category 3.2 Work-Life Balance 2.6 Pay & Benefits 2.8 Job Security & Advancement 2.9 Management 3.2 Culture Sort by Helpfulness Rating Date Language Showing all 8,602 reviews clothe fashion store retail discount visual clothing associate Alright workplace What finally made me quit is their treatment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The compensation is not proportionate to the work at my location. I saw her look at the receipt and i guess she saw that we don't do refunds. They will never give you time off and when they make a mistake with your schedule they expect you just to run off and fix it. Then the people that they hire as sales, visual, cashier, etc they exploit by making them do jobs like MOVING HEAVY BOXES and pay them 8 dollars. The lawsuits claimed that the clothing retailer failed to safeguard customers payment data and other personal information, leaving them vulnerable to identity theft following a data breach. Doing go backs or racks was always very hard for me, because since I spent so much time in fitting room, I didn't get to see where everything went in the store. When you tell them that they scheduled you for a day that you cannot come in (for me, i cannot come in on Thursdays, yet i am CONSTANTLY working every Thursdays), they get mad at you because you have school and make you find someone to cover your shift. With that in mind, there are certain things that are not allowed, even though the garments may be sold in the stores. I very much like it. According to Louiss complaint, which was filed in the Eastern District of New York court this past week, he worked as an assistant store manager from January 2014 through April 2015 at Forever 21s Kings Plaza location in Brooklyn, during which time a number of store managers, including Patrick Walmsley and Andy Liu, subjected him to same-sex sexual harassment, racist nicknames and ridicule., Louis further alleges that the managers took part in racial profiling of both employees and customers, telling him to keep the number of black employees who work as cashiers to a minimum and to generally watch out for black shoppers, because theyre ghetto and because they steal.. The whole time I stressed that I had another job and they said that it was fine. Employees in the top 10 percent can make over $67,000 per year, while employees at the bottom 10 percent earn less than $14,000 per year. Location. The thing that got to me about this behavior was the disparity between how they were treated and how the rest of us were. and when a store open its chaotic, theres a lot of employees in the hundreds, the mgrs dont know you their trying to OPEN A NEW STORE and sometimes information falls between the cracks. Pretty boring experience, the clothes are average but the staff is generally really nice. Forever 21 employees are most likely to be members of the democratic party. I liked most of the customers. Forever 21 - employer ethics. NOT TO MENTION give them excellent praise when they do a fantastic job. The first and second lawsuit was filed in 2012 and 2013. oh and even with all my customer service experience I still only got paid minimum wage so as far as getting paid for experience they don't do that either. Then CO manager get 39 then ASMs get 37.5 as well as Visuals and Headcashiers and Accessorie specialists. As major retailer bankruptcies increases, employees fight for protections. At the roundtable, Congressman Garcia talked about two Payless workers, who both worked for the company for over 20 years and were looking forward to retiring, but were given "crumbs from what was left from the bankruptcy.. Mickael Louis, is citing discrimination on the basis of sex and gender. what the hell. It would have been more ethical of Forever 21 to inform me that they needed me to work overnight, and it would have been more ethical of them to tell me before they hired me that they don't work around other work schedules. I knew a girl who applied at Dolce & Gabbana, and the managers there made her bring different outfits she'd wear to work as part of her interview and she had to model them for her. All. Is it not the manager's responsibility to make sure they schedule enough people to maintain the store? But one of my bosses decided to go to another district and she replaces by someone else. In less than a year she has had a complete turnover. In the town I live in, Forever 21 took over the old Gottchalks space in the mall, and they held a huge career fair and I got hired as a retail associate. Working at Forever 21 was a lovely experience. Not to mention, their pay system is ridiculous. Forever 21 insights Based on 3,083 survey responses Areas for improvement Fair pay for job Sense of belonging Trust in colleagues It opened my eyes to the glory of fashion Brand ambassador/visual (Former Employee) - New Jersey - February 22, 2023 What is the best part of working at the company? I could go on and on. Forever 21 allegedly infringed designer Mara Hoffmans Chief prints. I worked for forever 21 for about a month and a half yes that short period of time was horrible. I knew people who worked at Hollister and other clothing stores, who only had to work four hour shifts. It's all about being professional. It didn't end there. In contrast, you are also expected to stay until after-hours if the store is super messy. What Is The Hiring Process At Forever 21? Someone should come forward for a lawsuit and get everyone's back pay. never received" Resolved "poor customer service. According to The Huffington Post, these pennies added up as "the threshold for civil actions in her court district is $15,000 -- meaning, she had to find enough people to join the case so that she could cite 1.5 million pennies in damages (750,000 customers since 2007. Job Title. Submit a complaint and get your issue resolved. Overall, its good for those new to the workplace & looking for quick employment. Hours given are not guaranteed and can change without notice or reason technically. I'm a college graduate, and they didn't give me a position better than a sales associate, I did that ### when I was in high school. Not to mention, the store itself has tons of products, yet no organization. Granted Clothing, a local, family-owned business in Canada, filed copyright infringement lawsuit against Forever 21 for stealing and mass-producing their sweater designs on Forever 21's website. I am seeking another job (or rather, was) because I need more money. 3.2 Work-Life Balance. A few weeks into Forever 21s restructuring, the employees are experiencing internal chaos. The managers gave her the run-a-round, also, kept telling her "it's out of our hands". Working here brought me into depression. 2.6 Salary & Benefits. One girl injured her foot so badly they had to call paramedics and send her home. Im sorry but I dont feel like working at Forever 21 for the rest of my life. Forever 21 Employee Reviews Out of 793 Forever 21 employee reviews, 56% were positive. About everything. Was this review helpful? You need to do us all a favor a care about yourself a little more, or win the lottery so you won't have to care about anything ever again. The only hint Jackson and her team received that their location would close was a sudden halt of fall and winter items shipments, Jackson told ABC News. Forever 21 offers benefits to full-time employees. They had me go from 35+ hr weeks to 4hr weeks (yes FOUR) without ANY notice or reasoning, and any day I requested off (For example, MY 21st birthday) they 'overlooked' the time off request sheet and when I tried to tell them I couldent work they'd give ME an attitude about it! the only fun thing about this job is the majority of my coworkers are such awesome people, we all suffer together. The retailer faced a $2 million lawsuit as . So I am not getting the benefits a full time manager does. People and management are friendly. It left me wishing that the management could treat us all equally, and act as our coworkers instead of our friends. Diane von Frstenberg (DVF) filed a copyright infringement lawsuit against Forever 21, alleging the retailer copied three of her dresses. J Jenine Cerise of US I see clothes on a daily basis which do not have proper labeling. If you quit without notice, you are entitled to your check within 72 hours NO exceptions. Even though it has great demographic diversity, Forever 21 notably lacks in political diversity. Forever 21 - employee complaint. They declared that they were not compensated for the time they worked during their lunch breaks and the time spent on bag checks. The wages at Gapkids & Baby average higher than the other similar companies, where the median salary is $40,618 per year. Right before I quit I had an assistant manager come up to me and say I wasn't dressed "forever 21" enough, even though I was dressed up to dress code. As a previous associate, there was rarely any sort of benefit. The hours are good. I mean honestly I'm in my last year of high school and it was a Thursday night. In 2016, the retailer posted $4 billion in revenue and down to $3.8 billion the following year. For most positions, the hiring steps typically include: In some cases, a second or group interview. Frustrated at this point by their total lack of organization and intelligence, I told her whatever, I'll be there. We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce. I've been working for forever 21 for a couple of months now. Entry-level positions are typically hourly positions that are customer-facing with an emphasis on providing customers with excellent customer service. Did you bother asking for more? They really don't care at all about their employees and view them as expendable. When Jackson later learned that the store was listed to close, she said she became depressed, anxious and worried about her ability to pay her bills and student debt. I work for them now and its just as bad as everyone says. But every one is being miss treated which is wrong. Featured review. My biggest thing with them, is their payroll. Forever 21 - wrong item shipped/no returns SO I ordered a set of 30 mixed bangles, looked beautiful on the site. Did she say sorry? It is somewhat competitive. It is on the official Canadian Government Labour Laws website. Job work-life balance. Associates, visuals, and even managers have had it with the way F21 is running their stores and I wouldn't be surprised if some day soon a whole bunch of people are just going to quit, leaving whomever is left to pick up the pieces. The employees and managers of this store are really caring and polite, the environment of this place has been the best thing about this job. But if they do they should realize that in the province I live in they have to pay the person in full within 48 hours no exceptions. I haven't had a problem with them yet. When I first started everything was just fine. These small amounts of time add up to around 20 or 30 minutes per day per employee. I would definitely go back if possible. Not a word was said to them. Heck, I wouldn't be surprised if she told me "good job!" 2011 - Feral Childe v. Forever 21. . I hated it there. "These workers are unsure about their future about whether or not theyre going to have a job or be able to pay their rent," Fonseca said. I had urine dripping down my pants and onto my shoes, and the managers didn't even send me home, I had to work the rest of the day like that. Battle of the stripes, as the media called it, is series of lawsuits between Gucci and Forever 21 that goes on for two years. There was never a day where my feet weren't throbbing, my knees weren't aching, and my back wasn't sore after a shift at F21. I could have quit there and worked at Forever 21, but they could have only given me 5 hours a week and still be part-time, which is something I could not risk. 419. 25% of Forever 21 employees are Hispanic or Latino. Job Title. 835. Being a forever 21 staff is my pleasure because as a staff you need to be responsible for the clothes the latest fashion you need to research what is the latest so you can easily relate what the customer needs so you can easily do a customer service to the customer Pros free transpo Cons 9 hours Was this review helpful? Francisco Leon, Ignacio Martinez, and Freddy Tovar filed lawsuit against Forever 21 for allegedly enforcing unlawful English-only policy. Concerned over the uncertainty and the terms and conditions of the lease, Jackson said "A lot of things arent adding up. They work your really hard and don't pay crap. The hours worked did not meet salary expectations, breaks were only 30 minutes, you're expected to maintain your section the whole shift with little to no help, and some of the managers have this "top-notch superiority" mentality that drives associates into quitting. Ive come to the realization Ive been taken advantage of. Yes, Forever 21 will hire felons. I only left the job to have the summer to think about college. i just stopped showing up on Thursdays, and i have not received a write up yet. Rather strange question to ask, and technically against the law. The company I currently work for can't give me full-time, and I like it there, and I don't want to quit, and I also have a lot of important responsibilities there and it's not a job I can just walk away from. Forever 21 has really cute clothes and I love to shop there. 11% of Forever 21 employees are Black or African American. The sweater looks terrible, don't know how to describe how this looks even. In her complaint, she cited that male supervisors at Forever 21 store insulted her and subjected her to bias because of her transgender identity when she started transitioning, whilst still working at the store. I have worked in customer service for about 10 years and got a job there for seasonal because I was recently laid off and needed the extra cash. I enjoyed being in a fun and vibrant environment, where as employees we were encouraged to show our sense of style. Ratings by category. In April 2015, both parties resolved the matter on "amicable terms" and settled out of court. There are so many people my age or younger that have to go to school and do things after work but no, the managers just stand there with their noses up in the air saying we can't leave. 2018 - Jowharah Hameed-Bolden and Ali Conrad OBrien v. Forever 21. They stay open an hour later than the entire mall because they're that desperate to make money. So the poor woman ended up spending 263 dollars, when she initially came in looking for a swI'msuit that would cost about $25. By the end of a night shift, the store would be a total wreck. .. if your store isn't making money expected during the week.. then you get no hours unfortunatly. On average, employees at Forever 21 stay with the company for 2.1 years. This brings me to the third thing I hated about working for Forever 21, and that is the way I was treated. Flexible hours, friendly staff I get along great with my coworkers, and other managers. wow, you want to know what is really funny about this story is that i think ALL forever 21 and XXI's are like this. Visit Forever 21 at 125 . Forever 21 was my first job. When it came time for my first day of work, I had to kill two racks that the worker before me left for me to do and was then told to move to another room and kill those racks. Designer Mara Hoffman filed copyright infringement lawsuit (again) against Forever 21 for copying the designers copyright-protected prints. A payment of $1.03 million and a 0.03% limit on cadmium in jewellery were part of the settlement that took place in 2011. All content is posted anonymously by employees working at Forever 21. This is how Forever 21 makes all of their money, EXPLOITATION. The data presented on this page does not represent the view of Forever 21 and its employees or that of Zippia. The only reason I kept my job was because I needed gas money for my car, and because of the many friends I made at work. I will forever be thankful. . I hear similar complaints all the time by employees from other stores and quite frankly, something's got to give soon. Aropostale embraces acceptance, empathy and respect to promote a sense of unity. Start your review of Forever 21. Chat Now! Fashion and accessories brand Valfr accused Forever 21 of selling phone cases and headphones that copied her own designs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I agree 110% there a terrible company to work for. However, just last week after they received the everything must go and closing signage, their district manager suddenly said the company had just re-signed the lease and that particular location wont be closing after all -- news that came just as unexpected as the initial closing announcements. Even though she was late you can add that experience to how much better you'll be than her one day. The employee data is based on information from people who have self-reported their past or current employments at Forever 21. We get so backed up all the time it's ridiculous and the only thing they do "help" us is yell at us. Over the uncertainty and the time by employees working at Forever 21, alleging the posted. That are not guaranteed and can change without notice, you are entitled to your check within hours! Was the disparity between how they were not compensated for the rest of were! Clothes are average but the staff is generally really nice whatever forever 21 employee complaints 'll. 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