Really, Like I Didn't Need An I.D. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? If you really paid attention to what it says you wouldn't be having to write here. Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Size: L ross dress for less. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. I never had an issue. returning an item where I used Kohls cash. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. No need to present ID or a receipt or sign anything. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I have these and receipt also like I mentioned. I am a Ross shopper have been for a long time finding great deals on many items. I bought a blouse with cash. Then I was out of country for 3 weeks. 2023 Ross Stores, Inc. All rights reserved. Much better deals there. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. She then tried to enter the number and gave me grief as to what was on the receipt. Mercer Health and Benefits Administration LLC, In CA d/b/a Mercer Health and Benefits Insurance Services LLC. When I returned, I immediately went to return with my receipt. I can always find something to buy there. I don't bring worn and damage clothing and I always keep my receipt with me. Accept, Ross Stores focuses their senior discounts on their Every Tuesday Club. that hold up fine. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . I was a loyal consumer at Ross atleast once, probably twice a week, until now. Do you need to return at the Ross you purchased at or can return at different Ross? I said what about me? I told her to smell them if she thinks im tryng to lie. We proudly support organizations that build strong communities. I have spent a lot of money in Ross and in different states. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Ross Stores owns another brand,dds DISCOUNTS. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. 5 days and I had a receipt. The cashier was asking for my ID. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. This is not as an insult to anyone, it's just company policy. If the tags are off and you don't have your receipt your damn problem. Returned it in bag with all tags and the receipt same day . A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". I'm just finished cancer treatment If you are debating an item, leave it. What does that mean, is it true, and what can I do? Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. are not protected by an attorney-client privilege and are instead governed by our Privacy Policy. I have the transaction in my bank account and just want my money back! This lady needs some training on how to treat customers. It was in new, mint, as-sold-as condition with the receipt. Save my name, email, and website in this browser for the next time I comment. You can exchange your returns for anything in the store, even if it's not the same type of product. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. No customer should be treated in this manner. But what happenes when your store manager doesn't follow that code? You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. When I purchased the items I specifically asked about the return policy. Come back tomorrow and the manager can do it. The 1-800 number was to customer service. Ask me why I do not know, that is a corporate question. Find out what to do and discover resources to help you cope. She did not give me a chance to explain the math and that the numbers did not add up. So for me it did not take long. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Your return policy sucks. I was a loyal Ross customer but after this? This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. I work at ross and it is crazy what people try and get away with. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. All rights reserved. I always plan on a store credit when I return items. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. They seem to find a bad reason. So they really don't lose too much revenue when items are torn, broken or destroyed. Select one of the products below to learn more. As you start to consider retirement, it can be a good time to check on your end-of-life plan. I'm at a lost for money. Today I return a pair of shoes that I purchased for my 93 yr old mother. For FT workers you get paid vacations sometimes, but for PT you never get paid sick days of vacations. So I'm out the total of 23.00 dollars. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Ross has the WORST return policy. I bought jeans for $30 and returned after 30 days without a receipt. The first purchase, I used a store She then tells me to try to sell them on let go. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. Work where you love to shop and check the link to find your nearest store event and sign up today! Warning - do not shop at the Layton Ross store. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. She said items go on sale every week. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. That is why, I decided not to shop from them. You guys are all so stupid and think you're entitled to everything. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. He added that he would accept the ID of her son who was with her. Every word is so deep, Leopold. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. I asked her where it states that anywhere, on my receipt or in the store. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. They said I was over by 5 days and did not want to refund. She said that because I'm returning it in less than 24 hours and the system requires it. What a scam horrible service. I'd prefer to pay more, shop major dept. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. 2y. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! A way would be to look at the surveillance cameras she said! For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. at NET-A-PORTER. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Now I have to toss this crappy product Ross carried! You will find a customer support desk in the store, they will help you in processing your return. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. It can take up to five business days. Ross is a store I do not usually go to. This is ridiculous. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. Knowing to get the senior discount can save you a bundle. . While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. WOW! She is in another state which is harder for also. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. I shopped at Ross and picked up a couple items. Happy holidays, I hope this was helpful in answering some questions. To this end, our 2021 initiatives included: new jobs created by opening 65 new locations in 2021, e-Learning courses were completed by Associates in 2021, of managerial openings in Stores and field offices were filled with internal promotions in 2021.