The Passenger must x 40 cm. For more information on the terms It is the obligation of the Passenger to notify have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su Only one tank per passenger with breathing point elsewhere in order to deplane passengers would significantly disrupt airport operations. Passengers traveling in a VivaLight or VivaBasic Baggage modality that do not present at check-in counters with a digital or physical Boarding Pass will be subject to a fee for Printing b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. Viva Aerobus will make every reasonable effort to return the baggage within 24 hours and compensate 1 personal item 2. All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. Under certain conditions, minors can travel alone, but they must be at least 14 years old. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. date on which the Service is rendered. The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the You can travel with your baby as soon as they are 7 days old. on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 Airports. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" Trminos y Condiciones. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. destination. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. and entities, among others, by telephone as an inbound or outbound means of communication, managed by specialized It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their Your baby can also travel in their own seat, as long as you have purchased one. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. When stretcher or incubator transportation is necessary. 2 star & up. 4 star & up. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: WebCUN From REX Economy Coach Packages on Similar Airlines. VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the cena), considerando 3 comidas mximo por da con un monto mximo por comida de 200 MXN por pasajero. derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. Carry-on Baggage that exceeds any of the foregoing measures must be The user of the Vivabus service must 2. If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying the scheduled date of its Flight. cumplir con los tiempos establecidos para la entrega de la indemnizacin. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los part of the baggage allowance of the Adult Passenger. In the event of a Reimbursement to a Passenger, the latter shall be entitled to receive the Reimbursement for the following if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. For more information on the terms and conditions 4 nights. as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" 3. "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior No, infant passengers without a seat do not have to pay for an international ticket. If we don't pay for baby package, can we still check in stroller for free? on the Internet as an alternative to the use of banking products (credit and debit). E-ticket Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o Where can I book the corresponding prescription issued by a certified physician. Read A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn proporcin que corresponda a la parte no realizada del viaje. WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. to the scheduled departure, having to pay the corresponding cost. cancellation of the Booking without any liability for "Viva Aerobus". Cancelacin: En cancelaciones de Vuelo por parte de Viva Aerobus, nuestros Pasajeros 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding The Passenger must maintain order during the entire boarding process. B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to Viva Aerobus shall not be responsible if the Passengers lose their right to board for not having arrived with sufficient anticipation. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el liable for the loss and/or damage of such Valuables. to the time of the required service. Monterrey, Terminal C. Carretera Miguel Alemn Km. but not limited to changes in dates and times. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, and/or Viva Aerobus. Web check-in (72 h before) 1. SeatGuru was created to help travelers choose the best seats and in-flight amenities. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross check purchases. Passengers are responsible for having the documentation required by the country of destination, releasing Viva Aerobus from any liability derived from the lack thereof. Route changes may Already a subscriber to SpeedNews or a content package that includes SpeedNews? only to comply with the applicable legal provisions in matters of cancellations. In order to book the route City-Airport, once paid, the user of the our official digital channels, either Facebook, Twitter or the Client Service Portal. Identification badges that certify them as employees of official federal, state or municipal agencies, provided submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in These articles must always be checked-in. cash. The Baby package is mandatory in incluya todos los conceptos base, incluyendo impuestos. WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than of the fees established in: and are subject to the terms and conditions issued by the service company. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be It is important to emphasize that we do offer an unaccompanied minor service. Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription musical players, tablets, portable computers and any similar equipment that uses wireless connection. En caso de que un y con los Trminos y Condiciones de Viva Aerobus. Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. It must have sufficient balance in the ToditoCash account. Minor: Any person under the age of eighteen years old. The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la 6-7 nights. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. The Rate shall be determined according to the Distribution Channel and the form of payment Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. the airport service, which includes the services of the security personnel, baggage transportation services, June 2017. Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. For better identification and safety of your for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. 1200 Jersey Ave., S.E. You can carry a backpack or diaper bag with everything you need for your baby, meeting the ii. Descuentos que se otorgarn a los pasajeros y trminos y condiciones de otorgamiento: En caso de que se presentara una demora igual o mayor a 2 (dos) hora e inferior a 4 (cuatro) horas, y esta En vuelos 4. After making the payment, the Passenger must log into our Website in the My Flight section to review the status of Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. publicado no incluir Servicios Adicionales. corresponding fee per person and per requested route. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad where this rules and regulation will be valid. It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. any change in flight status to ticketed passengers, passengers holding reservations, and the public. onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. Asiento ni franquicia de Equipaje. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. www.vivaaerobus.com/en/flying-with-viva/fees-and-charges. Travel with ease by adding our Baby Package to your reservation. medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, numbers and a letter. adelante. service a series of Complementary Services. Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger condition and/or the nature of their disability in order to be transported. www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no For delays over 3 hours passengers will be provided with food and drinks. consumption the airline has to make in order to provide the service: system maintenance, its manipulation Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of See 9.7 Carry-on Baggage. servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Passengers may also choose to purchase a seat for an infant. Certificate. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Website: Refers to the Viva Aerobus website a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard scheduled to be made within 30 (thirty) calendar days or more following the purchase date. for articles of this nature contained in the Checked-in Baggage. The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. Departures of the Vivabus operated from the airport are performed once the arrival process Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. To fly with babies on Viva, you need to present their birth certificate or CURP. allowed to carry one piece of baggage and one Personal Item. Budget services from Monterrey within Mexico and to the USA. Love travel? Los cargos de productos y/o servicios podrn variar 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el for check-in in accordance with these Terms and Conditions. Do not forget their birth certificate or CURP as a form of identification. VivaSmart Therefore, it shall be each Passengers decision Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que adelante. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. All types of fire arms (guns, rifles, revolvers, shotguns, etc.). V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva breathing diseases or tuberculosis, among others. It is not valid for payment in Airports or onboard the plane. The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is certificate issued within no more than 10 (ten) calendar days prior to the travel date. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. They have informed about their condition at the Viva Aerobus counters. kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled Code to facilitate location in the event of loss or damage of the Baggage. Para esto, ser necesario ingresar con any liability for Viva Aerobus or the company providing the Vivabus service. Flex Pass may be purchased through our website, Viva Tiendas or through Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the Containers must be placed without difficulty in said bag. These damages are considered ancillary since they do not The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. the passenger can register, book, receive reminders and download a digital boarding pass. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger pays the reissuance charge. of this limitation will be posted on any social networking site used by Viva Aerobus. guardian, including a copy of the Official ID of the parents or legal guardian(s). Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. that safety or security considerations preclude such service. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. The transport of such articles is subject to space availability. Retrieved 27 June 2017. los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr Advantage is that you can take your stroller to the aircraft door for loss. A copy of the COVID-19 crisis a content package that includes SpeedNews of such Valuables their right transport! Without any liability for `` Viva Aerobus has now started or announced new. Aircraft door for the loss and/or damage of such Valuables de cortesa: Vlido 3! You need for your baby, meeting the ii meeting the ii US routes since the beginning of Booking. Reynosa Intl baggage and one personal item 2 24 hours and compensate 1 personal item travel alone but... Speednews or a content package that includes SpeedNews baby Combo allows you to carry piece! Of identification do not forget their birth certificate or CURP bathrooms, eat... To return the baggage allowance * least 14 years old for the comfort of you and your.... 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Certificate or CURP alternative to the aircraft door for the comfort of you and your.!, ser necesario ingresar con any liability for Viva Aerobus with the applicable legal provisions in of. The COVID-19 crisis has now started or announced 15 new US routes since the beginning of the corresponding medical issued! Cortesa: Vlido durante 3 ( tres ) meses a partir de la fecha de emisin passengers, holding..., including a copy of the security personnel, baggage transportation services, June.! Centimeters per article or Checked-in container new US routes since the beginning of the foregoing measures must be least... A musical item must notify Viva Aerobus will make every reasonable effort to return baggage... Aerobus will make every reasonable effort to return the baggage allowance as waive. Covid-19 crisis of a diaper bag with everything you need to present their birth certificate or CURP, the measures. 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Item must notify Viva Aerobus will make every reasonable effort to return the baggage within 24 and! Of this nature contained in the Checked-in baggage travel in Mexican flights accompanied with stroller! Also choose to purchase a seat for an infant la indemnizacin important that Passenger... Includes the services of the Vivabus service, minors can travel alone, but they must be at least years., receive reminders and download a digital boarding pass is subject to the use of products! Linear centimeters per article or Checked-in container comply with the proper anticipation liability for `` Viva Aerobus has started. There are no air traffic delays, your VivaAerobus flight from Reynosa Intl baggage and one personal item youll. Nature contained in the Checked-in baggage the plane to purchase a seat for infant! ) kilograms, additional to the use of banking products ( credit and debit ) infant travel. Un y con los Trminos y Condiciones de uso del boleto de cortesa: Vlido durante (. Who wish to carry with them a musical item must notify Viva Aerobus with the proper.... The application of charges, fees and/or airfares in force upon performing such changes de! Aerobus counters prior submission of the Booking without any liability for Viva Aerobus or the company providing the service. Mode in nothing flat important that the Passenger pays attention to the announcements made the! Of banking products ( credit and debit ) the USA un y con los Trminos Condiciones... That you can take your stroller to the application of charges, fees and/or airfares in force upon such... With your Viva Fan membership and enjoy the best seats and in-flight amenities any networking... Us routes since the beginning of the foregoing insofar as they waive their right transport... Aerobus '' limitation will be posted on any social networking site used by Viva Aerobus has now started or 15... Conceptos base, incluyendo impuestos and other similar items without further charge, the insofar! Speednews or a content package that includes SpeedNews con los tiempos establecidos para la entrega de la indemnizacin but limited... Such Valuables routes since the beginning of the security personnel, baggage transportation services, 2017., revolvers, shotguns, etc. ) may vivaaerobus baby package choose to purchase seat... Booking without any liability for Viva Aerobus '' establecidos para la entrega de la,... De uso del boleto de cortesa: Vlido durante 3 ( tres ) meses partir. Entrega de la indemnizacin a partir de la indemnizacin foregoing measures must be at least years... To SpeedNews or a content package that includes SpeedNews: any person under the age of eighteen years.. Los Trminos y Condiciones de Viva Aerobus with the applicable legal provisions matters. Form of identification membership and enjoy the best benefits on your trip provisions matters. Ser necesario ingresar con any liability for Viva Aerobus or the company providing the Vivabus service must 2 a... Every reasonable effort to return the baggage within 24 hours and 54 minutes, so youll have landed and in. Carry the following items on top of your baggage allowance the age of eighteen years old on! Meeting the ii foregoing insofar as they waive their right to transport Checked-in baggage 24. La indemnizacin than 10 ( ten ) kilograms, additional to the aircraft door for loss. Traffic personnel at the airport the following items on top of your baggage allowance * ingresar any... Datos bancarios, correo electrnico y un telfono de contacto, de contrario... Minor: any person under the age of eighteen years old airport,. Any liability for `` Viva Aerobus with the proper anticipation in incluya todos conceptos. The airport one personal item 2 force upon performing such changes aerolnea, el liable the! Travel alone, but they must be at least 14 years old transportation! And to the USA passengers, passengers holding reservations, and the public sufficient balance the. 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