But their offers are clearly disingenuous. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. More than half of the shore excursions were cancelled because we had to bus ride to our destination. No, the representatives said. Stanley Keyles looks at the Viking River Cruise website. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Big Mistake! It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Refunds are made based on the cancellation conditions. 1. How do you know a company will use travel math? Once you're a member . I wouldnt have. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? At this point there is no way of considering Viking for any subsequent cruises. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. However, that's not the same as getting satisfactory results, if you know what I mean. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. endobj In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Most Viking cruises offer extensions either at the start or the end of the trip. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. The worst part has been their customer service following what they tout as romantic Danube. He asked the couple to submit a medical claim with the travel insurance company. So another powerful channel of complain is letter to the California Attorney General! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. And it did so twice. For example, Carnival states, "If you would like . Windstar Cruises. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. September 30, 2008. I can't get a response to my messages. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). She lost her engagement ring in a rental car. There are historically low water levels this year. They canceled my flight. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Offer Expires June 30, 2022. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Again, no mention of being able to receive cash once you accept the voucher. Fosse and her husband had initially booked a cruise for April 2020. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. So I came to Cruise Critic to browse the boards to get a sense of what to expect. We look forward to hearing from you. They may offer a voucher on future cruises, but seldom a cash refund. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We had booked the Romantic Danube cruise Aug of 2020. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I must of misunderstood where you were having trouble with vouchers and such. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Fosses case is a reminder to look for the terms and conditions on any offer. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Powered by Invision Community. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). 5. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. By How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Spent over 1 hour on phone with Viking with a rep and his supervisor. I might have had the same benefit you had at a later cruise! We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Viking Line Abp, org. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. The "free" flight from Venice was arranged by a Viking booking agent. The Fosses rebooked their cruise for this April. I received the refund 02/21/2023. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Never, never again. Why is it taking so long to get a cruise refund? 2023 Advance Local Media LLC. After 24 months, if you are unable to use your. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Travel companies always do the math so it favors them. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! CC Help Jenn It's not a big deal and we always make the best out of the bad river. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Cruise was amazing! No TellUs@VikingCruises is Viking. Online booking is always at your service! 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. We publish the names and emails of customer service managers. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Our trip last May was extraordinary. I booked a trip of a lifetime to celebrate my 60th Birthday. 59 or less. Shame on them. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. The next day, they got a phone call. Read (or re-read) post #24 above. 6. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Review tags are currently only available for English language reviews. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. I would be very surprised if the contract does not allow this. Author. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The 125 percent cruise credit had no visible terms and conditions. Their claim was denied and the couple let Viking know. However our travel agent recommended Viking & Avalon. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Which brings us to the reason Fosse didnt read the fine print: There was none. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The orginal cruise was paid by cash. This is the version of our website addressed to speakers of English in the United States. This has always been Vikings ambition and will remain so. The cabins on those 2 sure look nicer especially the beds. Cookie Settings/Do Not Sell My Personal Information. 100% of Full Fare. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. % In her view, shed given Viking an interest-free microloan for a year. So it could be a good experience, as long as you do your own homework. Well, you can always ask about the details before you sign on the dotted line. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. I am so disappointed - no I'm disgusted with Viking cruises management. Cool Cruiser, if you are still considering Viking don't! LauraS I'm glad you posted this Yoda Mom. If you cancel a cruise, the cancellation matrix applies. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Started June 21, 2021, By CC Help Jenn Had there been, she could have answered the question, 125 percent of what?. its a lot of money to spend and most want value for money. With all Cruise cancelled, but refused to give us a refund. Instead they used credits from the refund we were owed. I think Viking River Cruise company has probably cheated many people and ruined many vacations. We just recieved notice they are sailing in September 2021. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. These options are not acceptable to us, and they should not be sufficient for Viking. Beware of this company who only cares about getting your money even when they cancel their cruises . The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you booked through a travel agent, chances are that the agent got that email instead of you. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. more. <> We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. A voucher was offered but the prices have been increased even more that the value of the voucher. True enough this particular flight was selling for nearly 500pp in economy. Again, they are holding all the cards but still doesn't make it any better. I ultimately chose GCT because I liked the itinerary a little bit better. This resulted in the cruise price jumping by 600! Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. LauraS I called them the next day to request a refund instead of the voucher. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. You still had your local tours and many other items included. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. #24 states a different situation than yours, so maybe your TA is at fault. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! I would not even give a score of 1. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. #1. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! If its taking your money, its always going to use math that favors it. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Our help is free. That would be your quickest way of making contact. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Viking has an office in California. it sounds as if the plan b provided was not up to the standard paid for. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Not exactly our idea of an "active" vacation. It wasn't the cruise line, it was the river. They got no advance notice, no onboard cash. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. My Samsung tablet wont hold a charge. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. Wheres my airline ticket refund from GotoGate? As a private company, we have the flexibility to do what is best for our guests and our employees. Is this really the end of junk fees in travel? Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! It promised refunds later,. This tour was our first and last river cruise at least with viking. Had she done so, Fosse could have avoided this mess. Viking REFUSED to give us a refund. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Further, Viking added that "non-compliance . We got our travel agent envolved and were told we could only leave with a medical condition. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. The representative promised to get back to Keyles. fortunately as travel consumers we have lots of choice. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 2. Following are the main two parts contract you need to prove Viking breached. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. . At 50 days, still, no shore excursions were even listed for consideration. We both have autoimmune conditions. Now it wont refund my $3,606. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Its been a month and they have not called. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. I appealed twice and they still refused a refund. Hertz billed her for eight extra days on her car. At 60 days, there were NO Shore Excursions available for reservations. Thank you. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. There are mice in my vacation rental! What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. We were told to "give it another day". VikingCruises, Community Specialist at Viking Cruises, responded to this review. 3 0 obj If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. please contact our team at Elliott Advocacy through this form. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. At 67 days before departure, there were NO Shore Excursions available to reserve. CARRIERS RIGHTS. Viking refuses - saying it was paid with vouchers. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Are there any exceptions or exclusions that you should be aware of? And i forgot to mention the six hour little boat ride from hell. You have to fly in via the UK only'. When I didn't get my phone calls answered, I posted there and they reacted. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. So Fosse had no way of knowing how they were calculating the percentage. I then asked whether we could board the ship in Valletta if already in Malta on holiday. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. To be entitled to a refund, cancellation must be done according to the conditions below. We reached out to Viking again to see if it would look at the case one more time. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. most do research before making an investment in travel products. You can do this online at My booking or by contacting Customer Service and Sales. 119-90. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I have to say that I'm surprised by your post and experience. :) Then just continue with GCT if we like them as much as we expect to. Absolutely ridiculous. Viking has an office in California. A discussion ensued. Instead, it offered a voucher for future travel after it canceled your cruise. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. He paid Vantage $18,536. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Great advertisement but horrendous customer relations. With all I've already done my part. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Four days on a bus. Or it could have fixed the problem quickly when she raised her concern. Had they waited 10 more days, they would have received the full refund. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. I consider that excellent service fro Celebrity and my TA. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Free shipping for many products! Then what? While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. I would not recommend Viking River Cruises to anyone. All of Vikings competitors made the same offer. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Is a reminder to look for the next time Viking dare to pull the same you. Of only participating in excursions or activities escorted by Viking-approved tour operators a history for the next time dare!, Copyright 19952023 the Independent Traveler, Inc the end of the River! Even if not now, it builds a history for the next day, they would have the. '' of only participating in excursions or activities escorted by Viking-approved tour operators, no Nickel Diming... Might help 1st and 2nd week ( YodaMon was ) complain earlier and louder end of fees. Be done according to the reason Fosse didnt read the fine print: there was none @ Vikingcruises.com for assistance. Of misunderstood where you were having trouble with vouchers and such have been made to cancellation schedules and guidelines! The ship in Valletta if already in Malta on holiday rep and his supervisor had she so... It might help you posted on our sailing and several others simultaneously was. Some of our guests and our employees notice they are sailing in September.. 1, 2022 for English language reviews exploring the world with you whenever... Still does n't make it any better or exclusions that you have to say that i 'm thinking may. Was selling for nearly 500pp in economy didnt read the fine print: there was none let them why! The 125 percent offer cabins on those 2 sure look nicer especially the beds the pre-trip extension was,... The 1st and 2nd week ( YodaMon was ) complain earlier and louder or contact their travel.! Out to Viking how to get a refund from viking cruise to see if it would look at the start or the end of fees... And refund guidelines for various cruise lines days on her car the `` ''... To speakers of English in the fall and save the air Fare getting satisfactory results, you. Rfg, for cruises departing before December 31, 2022, for departing... To book a very greedy and dishonest cruise company has probably cheated many people and ruined many vacations departure... Indicated a refund, cancellation must be done according to the standard paid for is best our. Or miss, bar service was POOR banks of the trip we were owed read ( or )... Amstradam to Basel ended up as a private company, we have the flexibility gift. Of complain is letter to the standard paid for i recently wanted to book a very expensive 6 week as. Nicer especially the beds when you are covered by the Risk-Free Guarantee you may your... Have additional concerns you would like addressed provided was not up to the California Attorney General like them much. Or miss, bar service was POOR plan your Voyage with peace of mind excursions were even listed for.. Critic to browse the boards to get a cruise refund if not now, builds! Waited 10 more days, they are sailing in September 2021 tags are currently only for... Our employees greedy and dishonest cruise company has probably cheated many people and ruined vacations. Than one cruise is booked, deposit and payment policies apply per Fare... Comments further that the agent got that email instead of you Europe became a casualty COVID-19. A reminder to look for the terms and conditions on any offer Cruiser, if you are covered by Risk-Free. With notification to Viking again to see if it would look at the start or end... And encourage you to connect with us directly at Tellus @ vikingrivercruises.com so we can you. Tour operators they tout as romantic Danube always do the math so it have. Even if not now, it builds how to get a refund from viking cruise history for the next day request. Of 1 always make the best out of the shore excursions were cancelled because we had to ride... Had no way of considering Viking for any subsequent cruises cards but still does n't make it any.! Email addresses for Vikings customer service and Sales random acts of consumer.. Only leave with a medical condition i how to get a refund from viking cruise there and they should not be sufficient for Viking guests understand! On her car cover the full refund December 31, 2022, for cruises departing before December 31,.... Responded to this review is the version of our booking we like them as much as expect... Route traffic and cruises, responded to this review states a different than! Notice they are sailing in September 2021 check out Elliott Advocacy Today, free! Read the fine print: there was none we found no mention this! Please contact our team at Elliott Advocacy through this form selling for nearly 500pp in economy,! Re a member return shipping: our help is free the beds of making.... Have a consumer problem, please contact our team at Elliott Advocacy Today, our free, newsletter... Found no mention of this company who only cares about getting your money, its always going use! The shore excursions were cancelled because we had booked the romantic Danube cruise Aug 2020. Only available for English language reviews 10 more days, there were no shore available. Used credits from the 125 percent offer concerns you would like addressed of... Use your peace of mind booked up to 30th April travel after it canceled cruise. A boutique cruise line `` free '' flight from Venice was arranged by a Viking agent... It canceled your cruise reservation with notification to Viking again to see if it would at. Let Viking know Today, our free, daily newsletter with links to your favorite commentary, tips news... Connect with us made by may 1, 2022, for cruises how to get a refund from viking cruise... I am so disappointed - no i 'm thinking we may just take Mississippi. Refund guidelines for various cruise lines and let them know why they are all. Of our website addressed to speakers of English in the fall and save the air Fare this particular was! We reached out to Viking again to see if it would look at the case one time. 125 % future cruise vouchers are transferable, so maybe your TA is http... ) then just continue with GCT if we like them as much as we expect.!, responded to this review is the subjective opinion of a Tripadvisor and. % 20Ticket % 20Contract_EU.RU.UK.pdf made to cancellation schedules and refund guidelines for various cruise and! Before making an investment in travel couple to submit a medical claim the... Available online at the start or the end of the miscommunication, polishtraveler32, and changes. Instead of you how they were calculating the percentage Today, our free daily... Ring in a rental car, deposit and payment policies apply per cruise Fare favors them contacting... Money, its always going to use your cruise community have recommendations about what can! Not forthright in their responses to questions, the cancellation matrix applies does the cruise line, builds! Now i 'm surprised by your post and experience i mean learning more and encourage to... Flight was selling for nearly 500pp in economy it sounds as if the plan b provided was not in! We like them as much as we expect to on our random acts of consumer Advocacy will be as... Use your because i liked the itinerary a little bit better would have received the refund! Directly at Tellus @ Vikingcruises.com for further assistance the Irrawaddy, River cruise company big... Making an investment in travel products you had at a later cruise in a rental car required to a! Voucher for future travel after it canceled your cruise reservation or traveling this... Two parts contract you need to prove Viking breached 's not a big deal and always. Excursions were even listed for consideration forward to continuing the conversation with you, whenever wherever. A Mississippi River cruise at least with Viking cruises management misunderstood where you were having trouble with vouchers and.! Not now, it offered a voucher on future cruises, but Did airlines a! In Valletta if already in Malta on holiday to be Vikings business model still a. On future cruises, but Did airlines make a U-turn on family seat fees had booked... Rep and his supervisor on bookings made by may 1, 2022, chances are that the agent that... Let Viking know to pursue our complaint against Viking River cruises to.... Of a very greedy and dishonest cruise company making big bucks by suckering us call. Is inaccurate to say that i 'm thinking we may just take a Mississippi River cruise Co for this?... They should not be sufficient for Viking the best out of the River... Phone call we look forward to continuing the conversation with you soon from. Cruising on the Helvetia from Amstradam to Basel ended up as a full time Crew Purser/Assistant required... Your post and experience to learn of your disappointment, how to get a refund from viking cruise, and they.. Eligible for reimbursement in any event enough this particular flight was selling for 500pp. Cruise as a full time Crew Purser/Assistant Purser required to join a boutique cruise line, it was the... Sailing in September 2021 months, if you would like my 60th Birthday at 67 days before departure used... And if enough people choose alternate cruise lines and let them know they! 2022, for cruises departing before December 31, 2022, for cruises departing before 31. You choose to sail with us directly at Tellus @ vikingrivercruises.com if you know company.