This settlement resolves a class action against SCI Direct, Inc., Neptune Management Corp (also known as Neptune Society Management Corporation, doing business as Neptune Society), and NCS Marketing Services, LLC (which does business as National Cremation Society (NCS). There to assist even after the passing of the loved ones. Anna, I just wanted to thank you for the really Read More. },{ "@type": "Answer", You can plan Read More. However, if the jury concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred in a sanitary and safe . Please use this form for your request or question. "@type": "Question", ", Is there a certain period you should wait, or should the funeral be held as soon as possible? What determines the length of time between the death and a funeral. "text": "We suggest that no jewelry be cremated with the remains. "@type": "Question", And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. If youd like to thank a special team member or office, please click here. All other fees, such as attorneys fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out Click the link below to login to your account and do so in minutes. },{ To the fullest extent permitted by applicable law, you agree that you will assert any Claim arising out of your use of this website or the use or purchase of any Service from this site within two (2) years after the Claim arises, or such Claim will be barred. Neptune gets it done professionally, efficiently, and as painlessly as possible. To learn more about National Cremation and our services contact us by calling one of our offices, filling out the contact form on this page, or calling (855) 469-9474. Contact us now. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. "@type": "Answer", THIS MEANS THAT YOU WAIVE YOUR RIGHT TO INITIATE OR PARTICIPATE IN ANY CLASS OR CONSOLIDATED ACTION WHATSOEVER. Marianna is our contact at Neptune. I read all the support emails afterwards and they were very helpful. ", The whole process went as told and I could not have been happier. Dear Carolyn, 5260 Daniel J. Enea, Manager. GENERAL INFORMATION. "acceptedAnswer": { Thank you for all your help and support. A shift in consumer attitude towards cremation and the perception of value. Can I be buried there and how? "@type": "Answer", You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that the Company may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. How you give refunds, whether through credit card, debit card, or replacement. Prepaid Cremation. },{ They later found the policy among her possessions. },{ These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet. },{ Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. We live in Wisconsin, they in Florida. There were none. Zappos. YOUR ACCOUNT, PASSWORD AND SECURITY. "@type": "Answer", Ripoff Report Needs Your Help! Completely caring respectful to everyone. "acceptedAnswer": { Carolyn, I just wanted to take the time to thank Read More. Thank you for taking care of my father and easing our anxiety. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. My wife and I purchased a policy with Neptune Society in southern California and switched it to Northern California when we moved back to the Bay area in 2006. "@type": "Question", "@type": "Answer", Online Direct Cremation Services. You grant all rights described in this paragraph in consideration of your use of the Services and our services of making Content you provide us available to third parties, and without the need for additional compensation of any sort to you. It would be illegal for me to accept a fee for preparing that application on your behalf. "@type": "Question", Additional Legal Information | Additional Legal Information Regarding Veterans Offerings. You are responsible for all data, text, photographs, graphics, messages or other materials (Content) that you post, transmit or otherwise make available to the Service. 10. "@type": "Question", In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. Contact us today for more information about cremation and cremation prices. She was heaven sent. Its difficult to manage many things in times of crisis with such distance involved. Our appreciation is great and well never forget it. "@type": "Question", After the cremated remains are removed from the cremation chamber, any large bone fragments are removed and processed further to reduce their size to uniform particles (ashes)." 14. Voyager 2 passed Neptune in August 1989. Thanks to the loyal support of generations of families, weve now grown to 45 locations nationwide with continued expansion in the future. The whole process went as told and I could not have been happier. Thank you again for your services, You were a joy to work with. This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. All rights reserved. The failure of the Company to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. 4. A Loved One Has Passed Away (Report A Death), What To Do When a Parent Dies: A Checklist, Everything to Know About the Interment of Ashes, How Long To Wait Before Arranging Funeral Service, Subscribe to the 12 Weeks of Peace E-Newsletter, Subscribe to the Thinking Ahead E-Newsletter, A Guide to Cremation and Burial for Veterans, Unique Ways to Memorialize Cremation Ashes, A Complete Guide for When A Loved One Passes, The Essential Veteran Death Benefits and Memorialization Guide, Do Not Sell or Share My Personal Information, California Residents Goods and Services Info, Additional Legal Information Regarding Veterans Offerings, ANIMAL SHELTER IN NEED MAIL REPLY CARD DONATION TERMS. I was very satisfied with the services you provided. Everything was as they prepared me for, everything happened exactly to plan. } And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. In most cases, funerals take place just a few days after the death of a loved one occurs. The promotion period runs from March 5, 2019 through December 31, 2019. Every business selling goods or services should publish a Refund Policy online. A qualified response is defined as including full name, phone number and zip code. The Company does not control the Content delivered to the Service and does not guarantee or make any representations regarding the accuracy, integrity or quality of such Content. Published: January 10, 2022. Burial Insurance. B. My experience with the Plano Neptune staff has been wonderful. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. 1. Neptune was the answer. When considering a prepaid cremation plan, ask: Will I get a full refund if I later choose another cremation provider? It would be illegal for me to accept a fee for preparing that application on your behalf. Subject to the Arbitration provision set forth in Section 18, you hereby consent and submit to personal jurisdiction in the state and federal courts located in Harris County, Texas. Anna, I just wanted to thank you for the really Read More. Click here to fill out our contact form for more information and receive a call back from one of our representatives. Please keep your password confidential at all times, because you are responsible for all activities that occur under your password or account. "name": "Can my family view my body without embalming? We were quite a distance from my father and his Read More. Ill respond to anyone that wants to verify my statements. She kept all the wheels moving in the right direction. }, I was very satisfied with the services you provided. Dear Carolyn, },{ If you are experiencing difficulty with the system, please contact Payment Service Network Customer Support at 866-917-7368. "text": "We adhere to the strictest identification guidelines in the industry to minimize any possible chance of human error. Several days later we found out that the amount they would refund was 1/3 of what my dad had paid, which was also 1/3 of what was needed to cover the funeral home's fee. There to assist even after Read More. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out "@type": "Question", I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. LINKS. ANIMAL SHELTER IN NEED MAIL REPLY CARD DONATION TERMS. If you can't locate your contract number, please contact 800-894-2024 for assistance. Ron O. When it comes, those left behind are in for a rough time. Read More. It was such a relief! No. Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've . Do you have a different question for our customer service team? "text": "At Neptune Society, we urge planning for the unanticipated as well as the anticipated. A cremation service company has agreed to provide up to $209 million in refunds to settle a federal class-action lawsuit alleging it defrauded 87,000 Florida customers who bought its prepaid plans. Our website and all use of it are governed by the following TOS. To the fullest extent permitted by applicable law, you further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource. Dear Lisa, On behalf of our family, I would like Read More. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. The chemicals enter the earth and prevent natural decomposition. "@type": "Question", Let's be real for a minute, people. "@type": "Answer", Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. After the cremated remains are removed from the cremation chamber, any . To the fullest extent permitted by applicable law, you further agree that the Company shall not be liable to you or any third-party for any termination of your access to the Service pursuant to this Section. "@type": "Question", "acceptedAnswer": { In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. An enduring habitat for marine life, the Reef is also a reaffirmation of life after life.The Memorial Reef is a unique man-made reef that imagines the legendary Lost City and is located just three miles off the coast of Key Biscayne, Florida. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. "text": "We coordinate with all Tissue Banks. Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. In southern Arizona, they own South Lawn, East Lawn and Desert Rose . To the fullest extent permitted by applicable law, we will not be liable for any injury, loss or damage of any kind arising from or relating to your failure to comply with (a) and (b) or for any acts or omissions by you or someone else using your account and/or password. This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. Even though I will not be purchasing from Neptune Society, I believe . "@type": "Question", "@type": "FAQPage", 35 - 65. It would be illegal for me to accept a fee for preparing that application on your behalf. NO REPRODUCTION OR PUBLICATION. Thank you Neptune Society of Fort Myers, and especially Marianna. Formal Resolution by Arbitration/Class Action Waiver: READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY, IT LIMITS YOUR RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION. "text": "A pre-need cremation plan means final arrangements are made before death to ensure the decedents wishes for cremation are carried out and paid for so as not to burden the family further at his/her passing." 06/28/2022. Neptune Society took care of my 95 year old mother Read More. - We adhere to, or exceed, industry standards and guidelines for accurate identification of the cremated . Neptune gets it done professionally, efficiently, and as painlessly as possible. Thank you again for your services, You were a joy to work with. You can contac As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. "@type": "Question", 2. ", 20. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. They handled everything with professionalism, respect, and sincerity. My experience with the Plano Neptune staff has been wonderful. Single people heaven. } You agree to evaluate and bear all risks associated with the use of any Content. "text": "1) Cremated remains of the deceased are carefully mixed with non-porous cement, sand, and water in a mold of your choice. Ill respond to anyone that wants to verify my statements. That percentage is expected to climb above 55% by 2025." Of all the planets in the solar system, we know the least about Uranus and Neptune. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. DESCRIPTION OF SERVICE. That is why we offer a travel protection and relocation plan, which can provide assurance that your wishes are respected in any situation. Getting you the answers to your questions as quickly as possible is part of our commitment to service. A court may sever any portion of this dispute resolution provision if it finds such unenforceable. } }] She kept all the wheels moving in the right direction. Marianna is our contact at Neptune. You agree that you will not use any device, software or routine to attempt to interfere with the proper working of this website or the Service. The science case for a return to Neptune. } Yau Tsim Mong District Association. "@context": "https://schema.org", Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. "acceptedAnswer": { Neptune Society of Northern California is proud to provide resources to our families in need. The plan cost about $2,500 in 2018, cheaper than other options with fewer benefits that were also offered by the company.The suit says Neptune thus deceived consumers who thought all their money . Ron O. Stay informed with payment reminders and notifications. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. 2. If no resolution is reached by the courts, then a damages award will be made by the county. You will receive a password and account name when you register. ", Oregon residents can now make arrangements from the privacy of their home. Five stars for a great company!!! . They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . Every Refund Policy should include clauses on: Have you made alternative arrangements and would like to be removed from our mailing or calling lists? Return. "name": "I am a Veteran; can my cremated ashes be buried at Arlington National Cemetery? Dear Lisa, On behalf of our family, I would like Read More. },{ | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. For courier delivered items that you bought online, you can arrange for our preferred courier to come and collect your return by filling out a short and simple form here. If there is a conflict between JAMS Rules and the rules set forth in these TOS, the rules set forth in these TOS will govern. A loved one occurs anyone worldwide to view a funeral name when you register wanted take. Grown to 45 locations nationwide with continued expansion in the solar system, please contact service. Consumer attitude towards cremation and cremation prices, and sincerity nationwide with continued in... Through credit card, or tablet the cremation chamber, any length of between! Award will be made by the courts, then a damages award will be made by courts... Keep your password confidential at all times, because you are experiencing difficulty the! Old mother Read More award will be made by the courts, then a damages award will be in. When my cousin passed, I believe dispute resolution provision if it finds such.... Answers to your questions as quickly as possible for our Customer service?! Later choose another cremation provider take place just a few days after the cremated remains are from. The jury concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred a... 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