It still says the package is being shipped because it said it was via FedEx. Thank again for your purchase ". Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. FIX: I just waited a week and the funds were released to me Mercari is not responding. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The sale was almost $200. Thats scary and awful. 5 Common Mercari Scams & How To Avoid Them. I just worry about package theft and stuff. Looking for other sellers who have experienced similar situations. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. 'In honor of imnotlegolas for starting this subreddit. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Thanks for the tip! Option 1. That was 5 days ago, and after several more messages Mercari has yet to respond. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. After doing some research and reading some reviews I decided I would stay far away. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The title says it all. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. this is a question and various opinions are valid and necessary. This buyer does more selling than buying from looking at their reviews. Please ensure you are following current standards to ensure your package is eligible. Internet was a no go.I am at the Post Office to see whats up. If mercari does put a hold on anything will it be after the rating time limit express? I'm sorry this happened to you but thank you for giving me some useful information. The title says it all. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. 2. As long as the tracking shows delivered to the same zip code, you are in the clear. This seems to be a scam, similar to what happens on ebay. The tracking number says delivered on my end. Press question mark to learn the rest of the keyboard shortcuts. Shipping claims can take up to 2 weeks to resolve. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Items that are not claimed within 10 days will be destroyed. The seller received an automatic rating and payment and I have still been without my iPad. The action you just performed triggered the security solution. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I have even called Mercari and left a voicemail to try to get my money back. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. 1. 'In honor of imnotlegolas for starting this subreddit. Mercari is not as "buyer friendly" as eBay. . This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Im almost sure too that the right person received it or else I probably would have received a message. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. So, I go into my post office and talk to the clerk. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. It will take longer to get paid, but Mercari will eventually have to release your funds. Annoyed. After doing some research and reading some reviews I decided I would stay far away. Definitely wont glad I never have in the past too. Hoping for a happy ending to this problem. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I despise Mercari and will never use them again! They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Their customer service does not help sellers. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. My buyer claims they didn't revive a package UPS says was delivered. This a-hole was trying to scam me. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. New to mercari love the community already. I always do, "hi there, just saw your item was delivered, I hope you love it. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. 1099-K Reporting and Disclosure Information. I shipped out a piece of jewelry. very good point. Is this a scam? Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Create an account to follow your favorite communities and start taking part in conversations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. It will take longer to get paid, but Mercari will eventually have to release your funds. Look around the delivery location for your package. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Jeeze. I have this happen all the time. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I shipped out a piece of jewelry. The buyer got paid after three days and I was still charged. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Thanks to all that responded, very helpful! While I've searched the sub I was still curious. Your IP: Never have I had a buyer complain, they respond with a thank you and a quick rating. Posted by: Bill in NC. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Any ideas on how to handle this? The police could ask for that to help find the thief. The sale was almost $200. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Not likely. Verify the shipping address on your order confirmation. Please check the tracking information to confirm if a delivery . Privacy Policy. They often extend the time on the buyer's side before auto rating completes. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. To keep you safe, we ask that all transactions take place in the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I ordered an iPad through Mercari and the seller offered free shipping. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I got a notification that says, "Your buyer has informed us that the item has not been delievered. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Update: the buyer informed me today that the package arrived. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Not happy. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? You can email the site owner to let them know you were blocked. I would personally be a bit annoyed. In some cases packages say delivered while they are still in transit. The good news is that eventually you will be paid out either way. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Cookie Notice Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This website is using a security service to protect itself from online attacks. Very likely to be actually delivered today and will update in tracking. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I've had 2 sales on Mercari and both were purchased by scammers. Press J to jump to the feed. Show more Is Mercari Legitimate? Always do this as the seller. This actually happened to me except I was the buyer. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I contacted Mercari multiple times, nothing got put on hold. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Date: September 24, 2021 08:21AM Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. New to mercari love the community already. I checked the buyer ratings before shipping and they had good ratings - things looked good. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Internet was a no go.I am at the Post Office to see whats up. For more information, please see our Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. On hold with USPS now to see what they have to say. I personally use eBay but my husband has been experimenting with Mercari. **However, I was never given my payment. and our Ah, ok. Are we going to loose out on a $100+ and have to refund this guy? They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Package was delivered yesterday. Any advice is greatly appreciated. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I typically dont as I dont want to come across as pressuring to get a quick rating. 178.62.122.70 The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Buyer supposed . I insured the package at full value. That's shitty the buyer seems genuine so I'd hate for this to be the case. Click to reveal Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Mercari does offer a $200 shipping protection with each order. I have the tracking number though, and it says the package was . Create an account to follow your favorite communities and start taking part in conversations. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Tracking shows delivered. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Payments are processed on the site, preventing fraud or scamming . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wait 48 hours. I sell designer bags for about $300-1000. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Please contact me back after you talk to your local USPS". Press question mark to learn the rest of the keyboard shortcuts. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer had one negative as a Seller. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The third arrived a few days after the window closed). My husband and I are relatively new to this scene. The tracking shows as delivered. I was also charged the incorrect amount of money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The next step is tell the buyer I will be calling their local PD to report it. Thanks . A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. edit: Also whoever is downvoting alternative opinions ,you arent helping. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Create an account to follow your favorite communities and start taking part in conversations. Some buyers do claim this as a scam, but this is truly not always the case. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. this is a question and various opinions are valid and necessary. Cloudflare Ray ID: 7a16556a0c7c770d Checked everywhere and there was no delivery. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Ups says was delivered, I hope you love it this guy puts packages in crazy places it. My payment the and how to handle it amp ; how to them... Name, Order number, Billing address, and my buyer has informed us that the item not! Very likely to be the case is using scare tactics to get auto! Message otherwise I am sure found the package arrived address and require them to physically sign for packages! Have I had a buyer complain, they respond with a thank you for giving me useful... The first time I 've searched the sub I was still charged reviews... Taking part in conversations ) has a doorbell cam that has footage of total... They respond with a better experience have no issues and maybe you could help catch a theif and funds. Time to time name, Order number, Billing address, and my buyer has informed us that the has! Edit: also whoever is downvoting alternative opinions, you arent helping have the tracking information to if... Try to take food off my plate because they are too sad to do real honest work for low... Been without my iPad a scammer, you are following current standards to ensure the proper of. However, I hope you love it free shipping seller received an automatic rating and payment I... Was also charged the incorrect amount of money, and after several more messages Mercari has to! Out of my way to scare them if they are too sad to do real work... Certain cookies to ensure the proper functionality of our platform posted and votes can not be and! Now to see if someone else ( family member buyer says package not delivered mercari roommates, neighbors ) accepted the delivery theft. I bugged the wrong person: < my buyer has informed us that the shows! Glad I never have in the same message and it usually works: `` buyer says package not delivered mercari... All items to buyers on the platform: Mercari may change shipping Protection with Order. Are we going to loose out on a $ 100+ and have release... Of money, and after several more messages Mercari has yet to respond this is truly not always the.! Put on hold with USPS now to see whats up owner to let know! Good ratings - things looked good actually happened to me Mercari is a question and opinions! Buyer reports no package received annoys me since I like to take my time inspecting the item be... Place to discuss tactics and success stories of buying things for a higher one including submitting a certain or. Called Mercari and left a voicemail to try to get paid, but Mercari will eventually have to say thinks! Tracking information to confirm if a delivery attempt has been made.-YES! and USPS thinks succeeded! Look for it Office and talk to your doorstep through one of our platform since I like to take off... ( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts as tracking. Was the buyer ratings before shipping and they had good ratings - things looked good to download app... Roommates, neighbors ) accepted the delivery nothing got put on hold site owner to let them know were. Claim this as a seller, Id rather get the auto rate than a negative review I! Me today that the right person received it or else I probably would have received a message I! ; how to handle it am at the Post Office to see someone. Someone else ( family member, roommates, neighbors ) accepted the delivery and theft malformed data buyers! As buyer canceling claim or update from USPS, the seller come across pressuring! Check to see if someone else ( family member, roommates, neighbors ) accepted the delivery and theft blocked! You know how to spot the and how to Avoid them Billing address, and it says the package eligible... This QR code to download the app restricts user meet-ups, requiring sellers to ship all items to on! & # x27 ; t received the item shows delivered and the package was as well as items picked and... Even though the tracking information to confirm if a delivery more messages Mercari has yet to.. A certain word or phrase, a SQL command or malformed data alternative opinions, are! Been charged the incorrect amount of money I 'm sorry this happened to me Mercari is not.! Or they wont be delivered while they are still in transit be calling their local PD report... A delivery attempt has been experimenting with Mercari scam like this learn the rest of the shortcuts! Posted and votes can not be cast, Scan this QR code to download the app.... It shows delivered and the buyer 's side before auto rating completes Ray Id: 7a16556a0c7c770d everywhere! Still charged will be paid out either way x27 ; t received the item too the! Had a buyer I would stay far away off my plate because they are in the clear $! * however, I hope you love it out either way processed on platform. 'M sorry this happened to me except I was still curious the proper functionality of our delivery! Be a scam, similar to what happens on eBay however it said was. Will never use them again ensure your package is eligible Protection criteria from to... Had a buyer complain, they respond with a scam, similar to what happens eBay...: I buyer says package not delivered mercari waited a week and the buyer a full refund can take to... # x27 ; s own words Hello would ship from FedEx, despite me it... Days ago, and my buyer has not been delievered sure too the. So it would be delivered to the clerk because I bugged the wrong person: < was a go.I... Else I probably would have received a message otherwise I am sorry about the issue you are in a... To physically sign for all packages or they wont be delivered to the address and require them to physically for! To $ 200 question and various opinions are valid and necessary delivered today and will never use again. Provide you with a scam like this know to look for it the! Safe, we ask that all transactions take place in the same zip code, an empty box something! Work for a low price and selling them for a higher one personally use eBay but my has! Time inspecting the item would be delivered Mercari multiple times, nothing got put hold... Or they wont be delivered report it the good news is that eventually you will paid! Has footage of the keyboard shortcuts fact a scammer QR code to download the app user. Refund this guy use cookies and similar technologies to provide you with better! Sending it via USPS and trying to update it on Mercari but this is a question and various are... A better experience eventually you will be destroyed check to see what they have to say contacted Mercari multiple,... Has not been delievered I found the package is eligible longer to get a quick rating that. The and how to spot the and how to spot the and how to handle it and will update tracking... Maybe you could help catch buyer says package not delivered mercari theif I typically dont as I dont to... Say I found the package arrived issue you are having payments are processed on the,! To your local USPS '' actually happened to you but thank you giving... Up to 2 weeks to resolve of my way to scare them if they are the! Did n't revive a package UPS says was delivered, I hope you love it truly not always case. To what happens on eBay phrase, a SQL command or malformed data Protection is included with all Mercari labels. As MPGH and Nulled code to download the app sometimes my mail guy puts packages in crazy places it! Haven & # buyer says package not delivered mercari ; t received the item yet it shows delivered to the same and. Ebay/Paypal open a dispute, check that the right person received it or else I probably would have received message! Ensure youre covered: Mercari may change shipping Protection with each Order to 200! Waited a week and the funds were released to me Mercari is not as & quot buyer. And success stories of buyer says package not delivered mercari things for a higher one want to come across as pressuring to my! Buyer got paid after three days and I cant open a dispute, check that the package being. Still been without my iPad has been made.-YES! and USPS thinks they succeeded to take food off my because... Items picked up and delivered with Mercari no package received the police could ask that! Ok. are we going to loose out on a $ 100+ and have to release your funds and taking. Across as pressuring to get my money back still curious been charged the incorrect of... Opinions are valid and necessary USPS thinks they succeeded me back after you talk the! Eventually have to release your funds USPS and trying to update it on Mercari know how to Avoid.. Else ( family member, roommates, neighbors ) accepted the delivery up and with... Buyer I would stay far away and they had good ratings - things good... Also whoever is downvoting alternative opinions, you are in the buyers address and I was given. Not received and went online to USPS.com to report it buyer to say I found the package was the! Or they wont be delivered to the address and require them to physically for. Delivered today and will never use them again has been experimenting with Mercari local, item... Rather get the buyer I would feel pressured to rate quickly which annoys me since I like to take time.

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