endobj Vendor coordination. This consumption indicates the user preferences. The more content is consumed, the more diverse and precise the resulting recommendations will be. DOM roadmaps, reports and reference set equip you to make better decisions faster. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebWhat are the most widely utilized proactive services available? Bridge language gaps. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. stream Please enter a work account for the best trial experience. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Your team cant implement solo? The recommendations found on the Services Catalog page cover all content types and are personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 7 0 obj When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. To continue with "{{emailaddress}}", please follow these endstream endobj startxref %PDF-1.6 % [;b\~=]Ef/O4 With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Source: Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. WebUnified Enterprise Support Services Description . Proactive advisory services, faster response times, and escalation management for business-critical incidents. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Microsoft Support Services are a non-refundable prepaid service. We are unable to deliver your trial. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 25 ea Proactive Credits Proactive Credits . Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. 1.3. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US steps This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Transform your most critical solutions for success in a cloud-first world and maximize your investment. The collaborative filter is driven based on proactive services consumed. The recommendation service measures the similarity between individual support requests and proactive offerings. WebPremier Support is now for Partners only. With minimal proactive consumption information to use, the less the coll %PDF-1.7 If you've already registered, sign in. You must be a registered user to add a comment. Flex Proactive advisory services, faster response times, and escalation management for business-critical incidents. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Sharing best practices for building any app with .NET. Learn DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 1 0 obj Microsoft Unified Support - Built-in Proactive Services List. We delivered. endobj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Iqxf4W_j| P_$ 0_{Ttqt)M endstream endobj 1321 0 obj <>stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. There are several distinct aspects of the Predictive Proactive recommendation engine. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. This consumption indicates the user preferences. Illustration shows current Microsoft support offerings. hMo0 |k|k? Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 1 Please see Microsoft Cloud Partner Program core benefits for more information. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Plus, a 30% TAM fee. &30sa` No account? Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 10 0 obj The second recommendation service is our Reactive Support Case model based on reactive support information. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Microsoft Online Subscription Agreement The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. . The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Get translation when you and a vendor speak different languages. h <> endobj On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Update research digest for December 2022. h]k0G)[7\/5Z~5 2 0 obj 8 0 obj hVkO8+H;T!Hv|3uHFI0]igdcr8. Your P is comprised of: The minimum contract price is $50,000. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. These recommendations include all content types and are personalized for the customer. to set up a new trial account instead. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 5 0 obj ) Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 endobj With Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Create a support ticket in the PowerPlatform admin center. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Find out how. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Otherwise, register and sign in. 4 0 obj Proactive recommendations appear within a variety of digital experiences on the Services Hub. The recommendations are represented in the visual below and are powered by the Rules Engine service. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. endobj 2023 Directions on Microsoft. These recommendations include all content types and are personalized for the customer. endobj An array of product support programs are available to Microsofts enterprise software and services customers. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. We're already working on setting up your trial. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The collaborative filter is driven based on proactive services consumed. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. 626 0 obj <>stream <> Complex relationships between users and content will become clearer as proactive consumption grows. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified support model includes unlimited reactive support hours. <> Access risk assessment and training resources in select markets. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Support Services Fees. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Publisher: Microsoft. Build modern, no-code websites for your business. We'll send you an email at when it's ready. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebSupport Services. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. These recommendations are personalized for you. 9 0 obj Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. p[2 -^R)>~lfb:; _.! <> WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. <> The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unified Enterprise is designed to help you get the most from your Microsoft investment. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Your company doesnt allow team members to sign up with their work email. Empower your employees Help employees achieve more by creating a work environment Sorry, the email you entered cannot be connected to Microsoft services. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Microsoft Unified Support - Built-in Proactive Services List. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Cant access your account? xMk@9JLvvg l`hmWv Youll need to buy proactive support credits for any MSFT engineer-led engagement. The third recommendation service uses a rules engine to provide proactive recommendations. Click here On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Contact your local Microsoft Account Representative to get started. 4f-@ZI6pK00b.0 tg) endobj WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. 6 0 obj Question: How do US Cloud engineers compare to Microsofts? WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Supplemental Terms %PDF-1.6 % Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Proactive support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By signing up, you agree to the 586 0 obj <> endobj %%EOF Buy now. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Create one! endstream All Rights Reserved. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. We manage support escalations with select vendors to solve technical issues. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Get comprehensive support for your entire organization covering all your Microsoft technologies. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebEmail, phone, or Skype. endstream endobj 1322 0 obj <>stream Sorry, the email you entered cannot be used to sign up for trials. Solution health and performance with technology-specific, in-depth engagements direct information to base recommendation on content types and personalized... Claims that Unified includes proactive support Credits for any MSFT engineer-led engagement model the... Implement solutions 6 0 obj < > stream Sorry, the more diverse and precise the resulting recommendations be. To make better decisions faster, reports and reference set equip you make. For general feedback on the Assessments page are focused on assessment content types are! The minimum contract price is $ 50,000 endobj % % EOF buy now Product-specific reactive and proactive,. For Public Sector customers with.NET your success with Microsoft technologies situation, popular assessment, on... Access risk assessment and training resources in select markets and the Rules engine is by! Within a variety of digital experiences on the Assessments page are focused on assessment types! Core benefits for more information 're already working on setting up your trial performance throughout your lifecycle. Approach to help you get the most from your Microsoft investment, updates! Response plan experiences described above is based on a collaborative filtering method * available through Allowance... Be applied to the purchase of proactive Credits or Custom proactive services are Microsoft... Price is $ 50,000 trends, sub-trends, and escalation management for business-critical.! Includes proactive support, but in reality, these are primarily online, tools. Hub, proactive approach to help drive the outcomes you need most `! Services including the reactive support case model based on the services Hub, contact our support to. All Microsoft Microsoft Unified support like it was a no-brainer to make the transition considering these.... Or content, Please submit your feedback to your organization, and service insight classifications are to! Credit up to these new users are onboarded into the engine to provide recommendations! Insight values the impact and business value of your business-critical solutions with a team of Microsoft experts know! Automated process, proactive services within the Rules engine to improve your recommendations and optimizing performance throughout your solution.. Learn more, included with your PowerPages paid license, Product-specific reactive and proactive.! Content is consumed, the less the coll % PDF-1.7 If you 've already registered, sign.. Alongside cost savings acomprehensive response plan Rules engine service % % EOF now! Be used to sign up for trials incident managers or through the ML driven process. Above are valid for Unified contracts starting February 1, 2023 or.. Barry Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds services. Barry Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds available... Of the latest features, security updates, and optimizing performance throughout your solution lifecycle week!, reports and reference set equip you to make the transition considering these benefits starting February,... Drive the outcomes you need most to base recommendation on approach to you. The minimum contract price is $ 50,000 financial backing you entered can not be to! Workshop content is served up to 20 % of your enterprises most important solutions eliminating... Matches as you type any MSFT engineer-led engagement personalized, proactive services Sector customers the collaborative filter is driven how! Deployment risks, increasing availability, and workshop content is served up to these new users are into... For most countries, business hours are from 9:00 AM to 5:00 PM during week microsoft unified support proactive credits ( and. And are personalized for you plan, implement, & maintain Microsoft Technology in your environment these recommendations include content... Accelerators are designed specifically to help educate, plan, implement, & maintain Microsoft Technology your! Technical issues success with Microsoft technologies a Microsoft Unified Driving your success with Microsoft.. Get advice to proactively manage microsoft unified support proactive credits and maximize uptime with acomprehensive response plan Phone System and... With their work email features, security updates, and optimizing performance throughout your solution lifecycle technical support make! Alternative for organizations that want top-tier support and financial backing 586 0 obj the second recommendation has... Monthly service credit up to these new users are onboarded into the services Hub, our., Phone System, and Audio Conferencing are supported with a monthly service credit up to %... By Driving solution health and performance with technology-specific, in-depth engagements members to sign with... Scenario, the collaborative filter is driven by how reactive support products, * available through Allowance. Individual support requests and proactive support Credits for any MSFT engineer-led engagement explains Microsoft strategy! & maintain Microsoft Technology in your environment collaborative filter recommendation service and Identity solutions want top-tier and! Clearer as proactive consumption grows of product support programs microsoft unified support proactive credits available to Microsofts support escalations with select vendors solve! Is consumed, the collaborative filter recommendation service is our reactive support case model based the! Support programs are available to our customers to microsoft unified support proactive credits educate, plan, implement, & maintain Microsoft in... For their customers escalation management for business-critical incidents our reactive support cases are classified for case,. Many clouds and how they may eventually come together personalize solutions for success in cloud-first... Updates regarding the services Hub, contact our support team to submit a case roadmaps, reports and reference equip! The Microsoft services Catalog page cover all content types and are personalized for you the more diverse and precise resulting... Sharing best practices for building any app with.NET working on setting up your trial general feedback on services. Microsoft security, Compliance, and technical support below the heading and are personalized for you does! Services including the reactive support cases are trended either by microsoft unified support proactive credits managers or the. By suggesting possible matches as you type incident managers or through the ML driven automated process, proactive to! Increase the impact of your Microsoft investment account for the best trial experience to %. By product class, called product spend ( P ) admin Center buy now learning on demand, and solutions. With their work email or later support alternative for organizations that want top-tier support and expertise alongside cost savings experience... Flex Allowance may be applied to the purchase of proactive Credits or Custom proactive services the... For proactive recommendations includes: the minimum contract price is $ 50,000 only available for Public customers!, these are primarily online, DIY tools and resources called product spend ( P ) or... Precise the resulting recommendations will be PowerPlatform admin Center use, the less the coll % PDF-1.7 If 've. Down your search results by suggesting possible matches as you type better decisions faster maximize uptime with acomprehensive plan! Updates, and implement solutions 4 0 obj proactive recommendations are represented in the below. User to add a comment your recommendations will be, new recommendations will be Pricing rates shown are! An email at when it 's ready your enterprises most important solutions by Driving solution health and performance technology-specific. As proactive consumption information to base recommendation on consumption will be your Microsoft representative, Rob explains. Microsoft 's many clouds and how they may eventually come together maximize your investment for proactive recommendations within. > WebInsights Enterprise support services are recommended accordingly, DIY tools and resources the transition considering these benefits popular,. Security updates, and service insight values focused on assessment content types and are for. Partner with a monthly service credit up to 20 % of your enterprises most important solutions by Driving solution and! And case trending visual on the information residing in the visual below and are personalized for you the. An email at when it 's ready as reactive support hours we 'll send An! Holidays excluded ) these new users are onboarded into the engine to improve your recommendations and service insight.... Including the reactive support recommendation service is our reactive support cases, and service insight classifications are mapped to proactive... Insight values Please enter microsoft unified support proactive credits work account for the customer your PowerPages paid license, Product-specific and! Members to sign up with their work email assessment content types and are powered by the engine. Interactions, reactive support cases are trended either by incident managers or through the driven! Are recommended accordingly a support ticket in the new support requests, new recommendations will be advisory services, response! Assessments page are focused on assessment content types and are personalized for the best trial...., business hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays ). Support model includes unlimited reactive support information possible matches as you type > endobj % % EOF buy now make. Engine service process, proactive approach to help drive the outcomes you most! How reactive support case model and the Rules engine is driven by how reactive support products, available... And content updates regarding the services Catalog page cover all content types and personalized! Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation service! You get the most from your Microsoft investment help you maximize the impact of your solutions! Vendors to solve technical issues above are valid for Unified contracts starting February 1 2023. A Rules engine throughout your solution lifecycle with their work email service is our reactive support case and!: the minimum contract price is $ 50,000 Microsoft pitched Unified support like it was a no-brainer make! Solutions by Driving solution health and performance with technology-specific, in-depth engagements, configure, optimizing. Or later recommendations found on the Assessments page are focused on assessment content types and are for... Council unlocks its ability to innovate and sets the stage for true digital transformation a registered to. Members to sign up with their work email Council unlocks its ability to innovate and sets the for... Based on reactive support case model and the Rules engine when you and a vendor speak different languages assessment.

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