So we canceled the trip and we got a full refund for all the money that we had paid. A. And now they are mad because they are not going to use those vouchers. We have requested a refund multiple times, he says. Due to this, our resources have been stretched. West appealed and a few months later received an update from a manager. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. You will be able to leave a comment after signing in, By I called today to check the status, and was told, sorry, it'll take another 2 weeks. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. By Mind you, the feedback is not enough to give us enough material for a proper survey. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. However, they are now claiming that my travel agent did not properly request a refund. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . And thats saying a lot. does viking give cash refunds. How many you got? A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. . Alaskas Inside Passage is more beautiful than the photos. Thank you very much for your patience during this difficult time. It is truly a once-in-a-lifetime experience. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. West was heartbroken. She lost her engagement ring in a rental car. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. That's the letter I couldn't find. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. For example, Carnival states, "If you would like . Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Can a vacation rental host cancel my stay and keep my money? But there are two problems with that. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Consumer Alert: No more automatic refunds for skipped ports? I won't ever do this again. Foremost in navigating these course changes are guest and crew safety. They just dont want to part with the cash, Andersen said. I totally agree about not making promises, but would not paint the whole company in that vein. 42 to 29 days. And now they are mad because they are not going to use those vouchers. And it goes way beyond Alaska. Would travel insurance cover a cruise canceled because of the COVID outbreak? Arent there consumer laws that protect you if a company cant offer the service it promised? You can then choose to do one of the following: Exchange the item with another item. Ok, so I waited again. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. In her view, she'd given Viking an interest-free microloan for a year. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Ok, so I waited again. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. please re-read conditions on Mays extension. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Youll also connect with other readers who want to make the world a better place. Your situation sounds similarto mine, where Viking is blaming the TA. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Many thanks. I checked UnCruises terms. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. No one should have to accept a two-year credit, regardless of the financial situation. Viking requires a 12 month advance final payment on every cruise booking. When you get your legal advice for free, you get what you paid for. these second cruise was cancelled because eat Viking Sun was sold. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. (Courtesy Richard Andersen). I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. If you have an existing voyage and will not be vaccinated. The hotel must refund the money to the consumer's credit card. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. It offered him a future cruise credit actually, it insisted that he accept a credit. Its been eight months. It gets worse. CC Help Jenn I mostly agree with duquephart. There are mice in my vacation rental! I wanted to say something about your argument for getting a refund. Community Rules apply to all content you upload or otherwise submit to this site. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). You pulled off a minor miracle, he says. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. I had heard that there was one on the planet. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Asked for a supervisor but she told me the same thing - 2 more weeks. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 I know you had requested a refund, but that has not been accepted at this time. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. We cant use future cruise credit because of our health.. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Further on aforementioned terms will also be referred to as "Services". We did not get paid the extra 25% and did not expect to. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? I agree! On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Where's My Refund? For a cruise two months or more from now, you may lose your deposit. You could use it for new cruise, upgrades, drink package, excursions, etc. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. If you need help with a coronavirus-related refund, please contact me. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Please subscribe now and support the local journalism YOU rely on and trust. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. 100% of Full Fare. 2. Viking should stand behind what their reps have promised. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. I immediately asked Viking for a full refund and got a rejection. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Follow her on Twitter at @KPMueller. My Chase Sapphire Reserve travel insurance doesnt work. Returns>> Fast refund 100% Money Back Guarantee. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Find and select the payment they want to refund. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. I mean: are you still on the first contract, or do you start a new FCC contract with the company? That's right. Were always here to help. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Did you hear the recording? He was willing to take the trip alone. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Tough old world. I called on 3/16 to request a refund, instead of a credit. It later came to an undisclosed agreement with the husband. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. It turns out its that way for many passengers. Now they cant take a cruise until they get a vaccine. Dear Viking Guests, These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Take advantage of that fact. Vienna and Krems are also off the itinerary. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Im not sure what the delay of Cares Act funding would have to do with the refund. Do they really need to analyze call recordings? Asked for a supervisor but she told me the same thing - 2 more weeks. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Language and Region. Here are the terms of UnCruises cruise credit: To West, it was simple. Maybe UnCruise already spent the money and had none to give you until they received government aid. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. We couldnt find anything either. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. You can also accept the vouchers, as thousands of other passengers have. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. 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