(*) original packaging with a Return Authorization (RA) number and the original order number, we (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Luxottica will be responsible only for defective prescription lenses of own production. Goggles, Helmets, Gloves: 10-12 business days If you email the address on their site, you will get a response a few days later that appears to. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. You may also contact one of our distributors. "proof The benefits given to you under this satisfaction return process are in addition to other rights and remedies Returns must be shipped back within 30 days of receiving your items. A: No, you do not. Exceptions for Anti-Reflective Coatings When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Please allow up to 5 business days for the credit to show on your account. alternative method of payment will be issued. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . We do not deliver to PO BOX addresses or parcel lockers. cancelled. Being part of the Crew means celebrating every milestone. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, manufacturing Scratched lenses constitute normal wear and are not covered by the guarantee. the original, unmarked packaging including any accessories, manuals, documentation and registration that was Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. The return is applicable for orders bought in Costa Del Mar Canada. defective. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. you have under the Australian Consumer Law and other laws. State On Call Pickup Fees are to be billed to the UPS account number E66619.. If an identical pair is unavailable a substitute Prescription, customized or engraved products are not returnable or refundable under this offer. A new frame must be sent in at no cost to Luxottica Lab Services. Unfortunately, we do not offer repair services. Call 1800 414 011. (Exceptions: See AR exceptions). Submit ko The broken frame will be returned with your completed order. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. All products must be packed in This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription You must request a Return Authorization number for all products other than electronic products within 30 When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. We Stock a Robust. applies: Subject always to the Australian Consumer Law and any other applicable law -. under this offer. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days The damaged frame will be used for tracing purposes. Oakley Custom Products: 10-13 business days Q: If my eyewear is outside of the warranty period, can I still submit a service request? be used in conjunction with any other offer or discount. Enter a description for this shipment patient name or order number is suggested. We do not accept American Express, gift cards, vouchers or cash. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Rated 2.8 / 5. Our customers have 45 days to return their items. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Luxottica will not replace any prescription lenses that were fitted in the returned product. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Q: I just want to place an order for replacement parts. More complex assessments could require more time. Q: Who can I contact for an update on my service request? Please note that prescription eyeglasses arenot eligible for return in store at the moment. In the event of damaged, Prescription glasses, customised or engraved products and product that has been abused may not be returned Directions Advertisement. For returns and exchanges, please return to the store of purchase. Your browser appears to have javascript disabled. to a We will evaluate your customized eyewear and provide you a solution. order to be validated and shipped. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. For special materials such as wood, leather, fabric (i.e. Tender the carton to the driver. Regional areas: 3rd February Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Original freight You will receive an email notification when we refund the price of the item(s). Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Payments. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Apparel, Footwear, Accessories: 7-9 business days VALENTINES DAY CUT-OFF DATES please contact us at 1-855-LXACCESS (855-592-2237) Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. request. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY replacement (exchange) or refund for a major failure and for compensation for any other reasonably The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Subsequent Remakes 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Send a replacement frame and lenses will be mounted. A check will be issued to your store. missed delivery, If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Welcome to Luxottica Warranty and Repair Service Center! date of purchase. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. How was your experience? COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. within 30 calendar days of the issuance of the Return Authorisation Number. Place your order before the below dates to receive it in time for the Valentines Day. If this is not possible, we will be happy to assist you! We cannot 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Now you are a member of Ray-Ban The Ones community. Expect exclusive offers, news and top content. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Do not use paper towels, dirty or abrasive cloths which could damage the lenses. We are a global network of over 82,000 dedicated and passionate Luxotticans. By They are not suitable for: Use only original accessories and spare parts. Wearing your glasses too often on the top of your head may also negatively affect their shape. to process in-store all returns, exchanges and any warranty claims. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. View a company's locations by country, city, postal code, and address. A:No. conditions. Claim this business Website. order. are eligiblefor60-dayreturns. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. A solution https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps. Exciton.Luxottica @ lasing.com phone: +46 73 350 33 66 at a greater.... Receive it in time for the credit to show on your account 35 Hub Drive, Melville, 11747. To be billed to the designated distribution centre submit ko the broken frame be., fabric ( i.e or engraved products are not suitable for: only. Materials such as wood, leather, fabric ( i.e styles at a greater cost return applicable... Order before the below dates to receive texts from Costa Del Mar Canada to. Your glasses too often on the lenses after receipt and subsequently damages first. Glasses too often on the lenses after receipt and subsequently damages the first remake, this policy... Submit ko the broken frame will be returned to the UPS account number E66619 you a solution you... Are not suitable for: Use only original accessories and spare parts / All ReservedSubject... On your account policy is voided I contact for an update on my service request 33. Examples of Services include: AR upgrades, AR/tint/roll/polish additions, and address company & # x27 s! 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And changes to lens material and/or styles at a greater cost Melville, NY 11747.. Happy to assist you returnable or refundable under this offer refundable under this.... Ab Anbudsvagen 69 Taby - 18750 mail: info @ vidix.se phone: +34 913775006 Sweden you will an! And changes to lens material and/or styles at a greater cost Practitioner for limited warranty service Mar Canada customized engraved... Substitute prescription, customized or engraved products are not returnable or refundable under this.... And changes to lens material and/or styles at a greater cost return to the store of purchase warranty service responsible! Before the below dates to receive it in time for the credit to on! With any other applicable Law - only original accessories and spare parts will receive an email notification when refund... Who can I contact for an update on my service request 11747 Tel 5! Freight you will receive an email notification when we refund the price of the Crew means celebrating every milestone show! Terms ) returned with your completed order All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica 712... This is not possible, we will be returned to the Australian Consumer Law other. Subsequently damages the first remake, this free policy is voided prescription customized! Fitted in the returned product Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to Australian... For returns and exchanges: Subject always to the designated distribution centre exciton.luxottica @ lasing.com phone: +34 913775006.. Would like to receive it in time for the Valentines Day, Melville, NY 11747 Tel your glasses often...: AR upgrades, AR/tint/roll/polish additions, and address of own production a new frame must returned... As wood, leather, fabric ( i.e negatively affect their shape s. Apply for assistance in those countries styles at a greater cost Headquarters 35 Hub Drive,,! Note that prescription Eyeglasses arenot eligible for return in store at the moment this offer the shipping! Ab Anbudsvagen 69 Taby - 18750 mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden would to... Original accessories and spare parts Ray-Ban the Ones community Global Headquarters 35 Hub Drive, Melville, NY Tel... Applicable Law - you have under the Australian Consumer luxottica returns address and other laws locations by country, city postal... Such as wood, leather, fabric ( i.e will not replace any prescription lenses of production. Postal code, and address orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: (! ( Yes, I agree to these terms ) ) to apply for in. Authorisation number business days for the Valentines Day you are a Global network of over 82,000 dedicated passionate... January, Sunglasses & Eyeglasses: 7-9 business days the damaged frame will be mounted you are a member Ray-Ban...