Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Now that I'm back onshore, the app is totally screwing up my phone. Then open a web browser and the page will launch. Order whatever you need burger, beer, extra towels, aloe, etc. Medallion Class App on iPhone does not load, just get the "turning circle". Then ask the rep to set up your arrival time. So as to be polite I won't blame Princess, it must be Mercury Retrograde. LauraS For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. services, family and friends locator, ship navigation, interactive fun, and I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Why can't they have an app that works on older phones?? Powered by Invision Community. With 80% of people having so many problems with this app you'd think they would be working on it big time. I cannt get my health status to open and boarding times . Won't load wearable page to order my items. . Want your favorite fruity drink while relaxing in the Piazza? Started August 27, 2021, By Then ask the rep to set up your arrival time. For the last two days I have been trying to upload my vaccination card with no luck. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Won't let me save. Booking name was Brenda I've never been asked to show the app at check in. Still no help after reporting this issue by phone 2 weeks ago. Even she had troubles. How can I open it to allow me to input information for my cruise. If I try anything else, all information is lost. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Why is my COVID pass still pending 3 days before the sailing date ? Right now, it is hit and miss/for some, not others/very poorly developed. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. App is doing nothing it was intended to do--does not allow me to register with email or booking number. This app makes me not want to cruise with Princess. Easily monitor your onboard expenses by accessing your portfolio on your smart device. I have a receipt for it. CC Help Jenn Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. My app no longer shows me as green line. How can this be resolved? I hope the OP was able to work out his/her issues. See the Great Lands glaciers, wildlife, and national parks. Today I was told to check back in a month. Can you help me? I have been trying to add our information into the app but the save button is grey - will not save. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Tried to log in for two weeks. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Phoned Princess but all they could say was reinstall the app but that has made no difference. The emergency contact for my travelling has been carried to my 'information'. You can't do everythingbut quite a bit can be done using this method. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Does anyone know how I can do this outside of the app? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. App still crashes on my phone, but as long as I can get in somewhere, I am good. CC Help Jenn The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. The App is very poorly written and takes an inordinate amount of system resources. Personalize your dining experience with Dine My Way reservations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is over several weeks time. Princess needs to do what airlines and many other companies do. My personal information appears to be incomplete. more, You seem to have JavaScript disabled. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. I am unable to download my covid vaccination results onto the app. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. However app says loading but never completes process? Hi, I am trying to put my travel documents in the ocean document and cant save it. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Phone is iPhone 12 Mini with up-to-date IOS. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. UPDATE: I was able to get in on my tablet using log in with booking number. Please try again later.. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. This is under required documents section, Cannot log n to put my reservation number in. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. A multi million dollar company with two bit IT system! Princess MedallionClass does not seem very safe to us. I believe they have the ability to make updates within the app on your behalf if there's an issue. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Expected to be able to take a security photo and can't. Just FYIyou have responded to a posting that was created back in 2021. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Yes, it's waterproof, and heat, sand and salt resistant. Not worth the effort or worry. It appears not anymore. Couldn't log in with password had to use book ref. My upload of covid vaccination proof still says "waiting approval" after a month although our passes are on our phones I printed the passes off. Click on "Try our web version". my next gripe is about the airport that if we are unfortunately needing repatriated home. Try your partners phone also. On the iPhone I edited my Personal Info & Documents. It contains a code that identifies you to the ship's computer, it contains no other information. click "Force Stop". Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? to the Ocean guest experience platform. (But as many have noted, nobody looks at that when you do arrive at the port. Pretty sure everything else is manual entry. Website: Visit Princess MedallionClass Website. I did sign on today and got the white screen of death. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. That eventually went away. Choose from a world of options while avoiding lines and wait times. The Medallion app opens. Do I need required travel documents for embarkation if I've completed the OceanReady steps? LauraS You must have your required travel documents (e.g. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I'm not a happy camper right now. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Phoned Princess but all they could say was reinstall the app but that has made no difference. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. The number of historical complaints/issues should reveal there is an issue, fix it! You will be able to leave a comment after signing in, By Tripadvisor staff removed this post at the original author's request. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. That eventually went away. No Smart Phone.No Problem. Good to hear you finally found a way! All of the information on the app goes into the medallion as far as I know. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Is the app available in multiple languages? Error message pending It has been pending for 4 days. Get it sorted. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. CC Help Jenn And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Previous message had wrong email address: I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. I want to be able to use the app. It might be worth reading through some of them. My husband has long had an account with Princess, but could not get in via the Medallion app. My passport shows my first and Middle together Brenda Ann I'm putting all my information in so I can get in a faster line. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. LauraS I have been on Medallion (ta && ta.queueForLoad ? my next gripe is about the airport that if we are unfortunately needing repatriated home. It contains your cabin number, your drink plan etc. Give an option to put you in the queue and call you back when someone can help you. At their suggestion I tried logging in on the Princess.Com site with same details. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. - Onboard Packages Unable to update address details specifically postcode. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. Save screen is grey in personal information and wont let me save. We actually have our own Princess webpage too,. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I entered the wrong birthdate and it won't let me edit the information. Pretty sure everything else is manual entry. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". And for "game-time decisions," check how many people have reserved a venue at any given moment. My partner has same problem. Can't sign now for my wife. have your passport handy. Peoole have been booking table reservations for 2023, so you are not too early. Using a photo in my drive file - nope. The save button on personal info and documents is grey out so will not save details. If you. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Follow the Princess MedallionClass iOS app troubleshooting guide Here . It took me two hours to enter our credit information and order our wearables. I am trying to upload my husbands passport and kids passcards and they will not load. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. To use the MedallionClass app for check-in process you will need: booking number. Ann is my middle so my passport is correct Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Can my Medallion device be shipped to my residence if I live outside the U.S.? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. this is quite possibly the worst app ever created. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. It's windows 7. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Unable to complete personal nformation. IDK why no 8-tops, but not interested in them. Have dinner at the same time each night or change it based on what works or you. Why are you attacking me? The app crashes on open on my Galaxy S8. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. App that works on older phones? was wholly unable to log in with had. Chat, share photos and check email, Stream your princess medallion app problems shows, movies, music sports... Info & documents at least one dining room or specialty restaurants worry if you have a NEWER one. The ocean ready app has some bugs or issues aloe, etc 80 of! Onto the app on your behalf if there 's an issue, fix it the last two days I been. Switch your mobile device to `` Settings '' `` Network Mode '' Settings. 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